topic Unacceptable Broadband Installation ONT in Broadband & Landline

Unacceptable Broadband Installation ONT

Fahmed07 — Thu, 16 Apr 2026 17:03:47 GMT

Today I had my broadband installed and an engineer came out. I asked for the ONT to be placed in a specific location, but he said he couldn’t install it there because the fibre optic cable isn’t able to bend like my previous provider’s. I don’t understand this, as my hallway is quite straight and it would only have needed to go around a door frame.

Instead, he drilled through to the outside alleyway and installed everything behind my sofas in the front room. As a result, the room I work from at the back of the house now has no connection at all.

On top of that, all the cables and the router have been left on the floor in a corner, which feels unsafe with children and a cat in the house.

I don’t understand why my original request couldn’t be followed

was it simply because it would have taken longer?

Re: Unacceptable Broadband Installation ONT

Mustrum — Thu, 16 Apr 2026 18:04:50 GMT

@Fahmed07 It is your responsibility for internal cabling, and to provide spmewhere for the router. As explained by the engineer, Fibre has limitations and cannot be bent 90 degrees to go around door frames.

Most engineers will do their best to accomodate customer requirements, but they do have to be practical and within reason. The router is connected via an ethernet cable so can be placed up to 100m away from the ONT, so you could run an ethernet cable to your other room or use wireless.

Re: Unacceptable Broadband Installation ONT

Chris_B — Thu, 16 Apr 2026 20:31:28 GMT

@Fahmed07 Was your previous supplier using a fibre optic cable or was it a wire ? Fibre optics cables are glass and have a larger cornering angle than a wire as they can break, they can’t do 90 degree bends. So round a door frame is a no go unless you curve it round the door frame.

Yes

but this wouldn’t fit around a door frame as the frame is square.

Re: Unacceptable Broadband Installation ONT

Fahmed07 — Thu, 16 Apr 2026 21:11:04 GMT

They had fibre optic cables but when it went through the door frame it wasn’t at an 90 degree angle it was more curved. As you can see in photos.