topic Slow broadband in Broadband & Landline

Slow broadband

AlGibbo — Thu, 16 Apr 2026 13:28:06 GMT

Unbelievable conversation this morning. My contract page clearly states a 9-10 mbps minimum and I measured it today at 7.25 and 8.21 so clearly not at the minimum. I was given a load of old waffle and even asked to send a screenshot of my contract page to prove that. I have 3 months left with Exceptionally Egregious but they still wanted £85 to leave early. One lost customer and reputation, but they dont care. Starlink here I come.

Re: Slow broadband

garybs29 — Thu, 16 Apr 2026 15:41:07 GMT

Were your speed tests to the hub or too a device on wifi? If the second of them then it's correct

Re: Slow broadband

XRaySpeX — Thu, 16 Apr 2026 18:25:33 GMT

What is the name of the EE BB plan you are on including its speed?

Have you run the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.