topic Re: HP Printer wont connect to new EE smart hub pro mac address filter error report in Broadband & Landline

HP Printer wont connect to new EE smart hub pro mac address filter error report

dags9475 — Mon, 10 Feb 2025 15:08:07 GMT

i recently upgraded to the EE smart hub pro (7) and all is fine apart from my HP Envy printer wont connect. the report says mac address filtering may be enabled. ive tried everything there's no option for disable it. the printer detects router and starts to connect via password or wps button then says failed to connect. ive even tried the HP smart app the problem seems to do with filtering? i dont want to go and buy a new HP printer if that does the same thing. any help appreciated

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

JimM11 — Mon, 10 Feb 2025 15:51:30 GMT

@dags9475 There is NO mac address filtering on any of the EE router's, try turning off the 6ghz and 5ghz bands temp until you get the printer to connect, do it via the web manager http://192.168.1.254 and turn those bands back on once connected.

The router also has a compatible mode if you need to set that up if you are looking at wpa for higher specked devices.

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

bobpullen — Tue, 11 Feb 2025 21:40:51 GMT

@dags9475 - as @JimM11 has suggested, try enabling the Compatible WiFi network and connecting the printer to that instead. Note, if you want to try the WPS method then you will need to use the 'Start WPS' button on the Compatible WiFi page of the Hub Manager rather than the physical button on the router casing.

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

dags9475 — Wed, 12 Feb 2025 08:29:38 GMT

thank you for all you help. unfortunately nothing has worked. the printer is old so may buy a new hp printer and see if that works.

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

KJCook — Fri, 07 Mar 2025 14:05:00 GMT

I have the same issue. New Smart Hub Pro, everything working except my old HP inkjet which will not connect to the network. Very annoying, it has worked with every other router I’ve had. Shouldn’t have to buy a new printer - what’s happening EE?

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

JimM11 — Fri, 07 Mar 2025 15:54:51 GMT

@KJCook Did you try the compatible network setup for the printer side?

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

KJCook — Fri, 07 Mar 2025 16:22:35 GMT

@JimM11 , thanks for that - just tried it and it works! Not ideal having a separate network for just one device, but cheaper than a new printer 😂

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

JimM11 — Fri, 07 Mar 2025 16:32:20 GMT

@KJCook You are correct on both account's they are just not making it easy in the slightest... See how it goes for a couple off day's, at least they seem to have got the Channel Banding not to bad, but there does appear to be zero flexibility now with the main wi-fi, i have noticed it with the latest FW update to the EE Smarthub+ pushed 2 weeks ago.

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

DAVESHERBORNE — Thu, 13 Mar 2025 17:40:02 GMT

I have the same problem with my HP Envy printer, I have spent hours on line with the HP engineers and they are convinced it is an EE problem. How do we persuade EE to do something about this? The HP engineer says it relates to the lack of info within the EE booster. (Whatever that means)

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

hollis12 — Tue, 06 May 2025 14:42:12 GMT

How do I access the compatible network setup for the printer side?

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

JimM11 — Tue, 06 May 2025 16:34:33 GMT

@hollis12 Here is the help link below.

Set up and use Compatible WiFi | Broadband Help | EE

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

gmacwil2586 — Sat, 09 Aug 2025 08:15:54 GMT

Thanks for this workaround. I couldn't connect my HP Envy after a router factory reset, until I followed your solution.

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

Riscosman — Tue, 09 Dec 2025 20:09:01 GMT

Ok, firstly let’s go logical. There are two types of printers. Most are on 2.4MHz but the newer ones can be on 5MHz. This causes compatibility issues with new v7 Hubs. So, here we go: unsafe mode website click on accessing it by weedling around certificate gumph on 192.168.1.254 then scroll to Advanced Settings. Then Compatible WiFi. Then EE ———COMP channel should be there. Set a password and save at the top of page.
This should then stay there on hub unless reset. My printer didn’t recognise this with COMP password initially but then started printing! Bizarre! When I connected the printer to this channel!

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

JimM11 — Tue, 09 Dec 2025 20:19:58 GMT

@Riscosman 2.4Ghz and 5Ghz are the two main wireless wifi bands, and possible third but NOT always the 6Ghz band for wifi6e routers, and some wifi7 ones! Compatibility is nothing to do with wifi6/7 or anything off the sort!

After a wireless mode change it is always advisable to power off reset the router to force and activate the change correctly.

Re: HP Printer wont connect to new EE smart hub pro mac address filter error report

dczzzz55 — Wed, 15 Apr 2026 18:12:15 GMT

Yep turned on compatible wifi (ee smart hub 6) turning off the 5G and HP connected HP ENVY 4500 printer usng the comptible network name and same password. Thanks