topic Re: british gas hive hub in Broadband & Landline

british gas hive hub

tudor231 — Wed, 15 Apr 2026 15:03:30 GMT

i got a hive hub form british gas which has been working fine up to now i been told i need to check that

The ports a Hive Hub requires are open
UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP port 5671 (AMQPS)

how do i do this?

Re: british gas hive hub

XRaySpeX — Wed, 15 Apr 2026 15:26:11 GMT

Are these incoming or outgoing ports? You don't need to open outgoing ports. I suspect that ports 123 & 443 are outgoing. I dunno about 5671. To open incoming ports you need to set up the Port Forwarding on the router.

Re: british gas hive hub

Schockwave — Wed, 15 Apr 2026 15:32:28 GMT

@XRaySpeX Not sure why nthe OP is having problems, I have the hive hub and it works without such a problem, maybe they should contact Hive to get this sorted. This does not seem right to me.

@tudor231 , who told you this?

Re: british gas hive hub

tudor231 — Wed, 15 Apr 2026 15:40:09 GMT

hive provider told me to contact ee and ee have told that they can not check these settings and i have no idear what i am doing

Re: british gas hive hub

XRaySpeX — Wed, 15 Apr 2026 15:47:47 GMT

EE wouldn't necessarily know what ports, if any, of some device would need opening. Why should they? It's not their device. It's down to the spec of the device by its provider.

Re: british gas hive hub

tnj — Wed, 15 Apr 2026 16:19:09 GMT

I have been using a Hive Hub for many years and I have never had to open any incoming port on my router.

Re: british gas hive hub

tudor231 — Wed, 15 Apr 2026 16:34:24 GMT

how would you set up the Port Forwarding on the router.?

Re: british gas hive hub

XRaySpeX — Wed, 15 Apr 2026 17:14:13 GMT

See Port Forwarding: Access to your home network