topic Re: Hmm, better than Virgin? in Broadband & Landline

Hmm, better than Virgin?

MatthewTulley — Tue, 14 Apr 2026 22:49:20 GMT

I got stopped by a guy on my drive as I returned from work.

He claimed faster speeds for lower prices.

I told him I didn't have a problem with Virgin but he offered me a price which was below £40 per month (£36.13).

I took the new subscription & since then, BBCiPlayer constantly pauses, I have connection issues & my phone doesn't connect to my TV.

Don't bother, Virgin is still better.

Re: Hmm, better than Virgin?

MatthewTulley — Tue, 14 Apr 2026 22:57:50 GMT

I got stopped by a guy on my drive as I returned from work.

He claimed faster speeds for lower prices.

I told him I didn't have a problem with Virgin but he offered me a price which was below £40 per month (£36.13).

I took the new subscription & since then, BBCiPlayer constantly pauses, I have connection issues & my phone doesn't connect to my TV.

Don't bother, Virgin is still better.

Re: Hmm, better than Virgin?

Alex_H — Wed, 15 Apr 2026 10:01:14 GMT

Hi @MatthewTulley,

Welcome to the EE Community

I am sorry to hear you have been having various connection issue since your move to us. I would recommend getting in touch with our technical team so that they can run a diagnostic on your line to help fix the various issues you are having.

Alex

Re: Hmm, better than Virgin?

Chris_B — Wed, 15 Apr 2026 12:21:19 GMT

@MatthewTulley Your phone not connecting to the TV is related to EE how ? The connection it’s between your phone and the TV.

Re: Hmm, better than Virgin?

XRaySpeX — Wed, 15 Apr 2026 12:39:49 GMT

@Chris_B : But via the EE router over WiFi, isn't it?

Re: Hmm, better than Virgin?

Rach_H — Wed, 15 Apr 2026 15:29:32 GMT

Hi @MatthewTulley,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having since switching providers. Have you spoken with our team about this, so they can look into why this is happening? I'd recommend giving them a call, and they'll be happy to help.

Rach