topic Re: Smart Hub 7 Pro Firmware not updated to the latest version in Broadband & Landline

Smart Hub 7 Pro Firmware not updated to the latest version

NealB71 — Sun, 22 Feb 2026 00:31:25 GMT

Cauld someone please advise why my Smart Hub 7 Pro has not updated to the latest firmware?

The Web UI and EE App both state that my hub and 2 extenders firmware versions are r3.8.24-R-1531355-PROD-1 and I know there have been at least 3 updates since this which the latest being FW: r3.35.24-R-1648110-PROD-84001.

The reason I am asking is due to not being able to set a static IP of my choice to any of my devices, which the latest firmware version is supposed to fix.

Is there anyway to force the update or update the hub and extenders manually?

Any help would be gratefully appreciated.

Re: Smart Hub 7 Pro Firmware not updated to the latest version

XRaySpeX — Sun, 22 Feb 2026 03:02:22 GMT

No, EE will fire any firmware updates at your router when it's good and ready.

Re: Smart Hub 7 Pro Firmware not updated to the latest version

JimM11 — Sun, 22 Feb 2026 10:23:48 GMT

@NealB71 You are wrong you have a mix of FW for a Pro and a Plus wifi 7 Hub, the info below is what the PRO get's....

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025

Re: Smart Hub 7 Pro Firmware not updated to the latest version

NealB71 — Sun, 22 Feb 2026 11:28:33 GMT

Thanks for the correction, still doesn’t explain though why my hub hasn’t been updated the the latest firmware that was released in December.

Re: Smart Hub 7 Pro Firmware not updated to the latest version

JimM11 — Sun, 22 Feb 2026 12:22:25 GMT

@NealB71 That is a question for EE CS as to why it was skipped, you cannot force an update and EE control it all to when it get's pushed no one else! The only thing you need to do is be sure that the hub is on and powered when EE does it all in the Early hours off the morning when you are fast asleep! Some people switch them off to save electricity my dad was one off those, all power went off 10pm when he went to bed just his way off thinking NO MATTER what!

Re: Smart Hub 7 Pro Firmware not updated to the latest version

tnj — Sun, 22 Feb 2026 16:17:20 GMT

It seems that the latest firmware upgrade has only gone out to recently distributed routers. I've been on the older firmware since September last year. My router is on 24/7.

Re: Smart Hub 7 Pro Firmware not updated to the latest version

JimM11 — Sun, 22 Feb 2026 16:29:25 GMT

@tnj Have you per chance raised that question at all with EE customer Support, think you have been doing some useful fault finding for them, they may have changed the operation for the FW upgrade and skipping some that should not be...

Re: Smart Hub 7 Pro Firmware not updated to the latest version

FAM0422UK — Sun, 22 Feb 2026 22:27:39 GMT

Yes really strange even when you factory reset and remove the app start fresh it says updating but nothing updates with clean install.

Re: Smart Hub 7 Pro Firmware not updated to the latest version

JimM11 — Sun, 22 Feb 2026 23:49:04 GMT

@FAM0422UK Sorry don't see what any of that has to do with a FW upgrade getting pushed to the EE Hub can you say what you believe would be to happen doing it or part of that at all?

Re: Smart Hub 7 Pro Firmware not updated to the latest version

Ewan15 — Mon, 23 Feb 2026 07:41:01 GMT

@tnj I strongly suspect that if you were to acquire a grey market Pro router that is brand new with the box seals intact it would upgrade to the latest version of the firmware

Re: Smart Hub 7 Pro Firmware not updated to the latest version

Linzi_H — Mon, 23 Feb 2026 13:52:22 GMT

Hi @NealB71

I'd love to have this double checked with our support team for you. I'll send over a Private Message so I can take a couple more details.

Linzi

Re: Smart Hub 7 Pro Firmware not updated to the latest version

tnj — Mon, 23 Feb 2026 14:20:26 GMT

Linzi, it might be useful to report back here as I don't think anyone who has had the Pro router for more than a few months has received the latest firmware updates.

Re: Smart Hub 7 Pro Firmware not updated to the latest version

Huggons1 — Mon, 23 Feb 2026 17:09:05 GMT

My smart hub pro last received an update October 2025...

r3.8.24-R-1531355-PROD-1
App version: 3.1.3

Re: Smart Hub 7 Pro Firmware not updated to the latest version

ILikeCoffee — Mon, 23 Feb 2026 18:21:32 GMT

I've had my Smart Hub Pro plugged in since December and mine is also stuck on:

App version: 3.1.3

Firmware version: r3.8.24-R-1531355-PROD-1

A factory reset didn't help.

Re: Smart Hub 7 Pro Firmware not updated to the latest version

Linzi_H — Tue, 24 Feb 2026 11:46:06 GMT

Hi everyone.

I have been in touch with our support team, and they have confirmed that r3.8.24-R-1531355-PROD-1 is currently the correct firmware version for the Smart Hub 7 Pro. Later version numbers apply to other Hubs or new activations.

When your router is due a firmware update, it will be automatically pushed through as expected.

I hope this helps,
Linzi

Re: Smart Hub 7 Pro Firmware not updated to the latest version

tnj — Tue, 24 Feb 2026 11:52:20 GMT

I am curious as to why new activations get a later version of firmware?

Re: Smart Hub 7 Pro Firmware not updated to the latest version

JimM11 — Tue, 24 Feb 2026 12:10:24 GMT

@Linzi_H That just does not make any sense at all, has there been a Hardware change to the now EE Smart Hub 7 Pro version (New Name) that requires a different version of FW applied?

Re: Smart Hub 7 Pro Firmware not updated to the latest version

Linzi_H — Tue, 24 Feb 2026 13:45:50 GMT

Hi @JimM11 @tnj

It isn't related to hardware. We needed to make a small change to the firmware, specifically for the setup process for newly activated routers. Routers that were already activated didn't need this change. The difference in current firmware versions between the routers is minimal.

As soon as a firmware update is required, it will be rolled out automatically.

Linzi

Re: Smart Hub 7 Pro Firmware not updated to the latest version

JimM11 — Tue, 24 Feb 2026 13:49:11 GMT

@Linzi_H Thanks that's way more informative, you would have them all jumping up and down going nuts!

Re: Smart Hub 7 Pro Firmware not updated to the latest version

JimM11 — Tue, 24 Feb 2026 13:58:43 GMT

All looking at this list is below for the Current/New Purchased FW to expect when connected to the service....

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https:// Current for all that are not the latest see the post from @Linzi_H above.....

FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025 New Hubs will update to this version when first connected, minimal change so not a major from the previous!!! also see @Linzi_H above....