topic Re: WiFi issues with new Pixel handsets in Broadband & Landline

WiFi issues with new Pixel handsets

No1male — Tue, 02 Sep 2025 07:08:36 GMT

Hi, sorry to hijack your post but I wondered if you have managed to get it resolved. I too had a pixel 8 pro and was having issues from day one of the EE broadband with the same router and 1 hub. I have had it about a month and have also brought a pixel 10 pro xl and I'm having the same problem. My wife is sat next to me with a pixel 6a and has no issues what so ever. Not impressed at all

Re: WiFi issues with new Pixel handsets

XRaySpeX — Tue, 02 Sep 2025 01:53:02 GMT

@No1male : As your post has been made into it own post, please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: WiFi issues with new Pixel handsets

JimM11 — Tue, 02 Sep 2025 12:14:11 GMT

@No1male Pixel 6a is the way to go then by the looks of it, or find the best adjustment on your phone for the EE Router that you have!

Re: WiFi issues with new Pixel handsets

Ewan15 — Tue, 02 Sep 2025 12:43:58 GMT

@No1male I have a Pixel 8 Pro and My wife a 6 Pro neither of us have had any issue since joining EE from BT over a year ago.

Re: WiFi issues with new Pixel handsets

No1male — Tue, 02 Sep 2025 13:56:20 GMT

Hi,

Thanks for the reply. I am currently at work but once home I will send over the requested info.

Re: WiFi issues with new Pixel handsets

No1male — Tue, 02 Sep 2025 13:57:15 GMT

So to work with a new system I need to buy a 4 year old phone? Amazing how it all worked fine with Virgin Media before switching over?

Re: WiFi issues with new Pixel handsets

No1male — Tue, 02 Sep 2025 13:57:48 GMT

That's great, I must be I lucky then

Re: WiFi issues with new Pixel handsets

pjljdrw — Tue, 02 Sep 2025 15:45:59 GMT

Pixel 8 Pro and Pixel 8 owners here ... yep, I had to create a separate 2.4GHz network because the 5GHz Wifi SSID keeps failing over incorrect password (requiring complete WiFi "forget" + from scratch password re-entry).

Sad to hear that the Pixel 10 Pro XL is affected too!!!! 😞

Re: WiFi issues with new Pixel handsets

kmitchpg — Tue, 02 Sep 2025 16:23:22 GMT

This is sounding very familiar - I've upgraded from the Pixel 8 Pro to the 10 Pro xl and I'm still having issues with the new phone losing connection to the wifi 7 router just like the 8 Pro. I hoped that this would be fixed for the newer phone.

Re: WiFi issues with new Pixel handsets

No1male — Tue, 02 Sep 2025 16:36:48 GMT

Hi,

So just got home. I am on the Essentials Full Fibre Gigabit package. I have the Smart Hub Pro with one extender. A speed test at the hub is giving me 900+ down and around 90 up. I've just done a test on my phone and I'm getting 180 down and 22 up. I am jn the next room from the main router.

When it starts playing up I could be browsing, watching YouTube, pretty much anything. The phone will show as connected but with no internet. If I fully restart my phone or the network settings I will get internet back but it is slow. If I fully restart the router it then seems all ok. I have had to restart the router everyday since we have had it because of this issue. My wife, who sits next to me is on her 6a with no issues. The firetv stick is also steaming fine while this is going on. If I log into my Samsung tablet I also still have internet. In fact everything else ok the house from cameras, Sonos, thermostat etc are all connected and ok.

I have a funny feeling it is to do with the WiFi 7 as all of the other devices are not WiFi 7 compatible yet my Pixel 10 and previous pixel 8 pro are and it is those 2 that are having issues. I don't want to downgrade from WiFi 7 as I have just come from a Google mesh system on WiFi 5 so I was looking forward to the extra speed and range into my garden.

Hopefully the above is enough but if not then let me know 🙂

Re: WiFi issues with new Pixel handsets

No1male — Tue, 02 Sep 2025 16:38:05 GMT

I have a funny feeling it is to do with the WiFi 7 as both pixel 8 and 10 are WiFi 7

Re: WiFi issues with new Pixel handsets

kmitchpg — Tue, 02 Sep 2025 16:45:01 GMT

Yes that was the problem with the 8 Pro, I'd read something about it not being able to fully cope with the frequencies of wifi 7. The pixel 10 pro xl must have a similar modem. My old Samsung Galaxy Tab s6 works just fine using wifi 5

Re: WiFi issues with new Pixel handsets

No1male — Thu, 04 Sep 2025 06:19:45 GMT

Hi @XRaySpeX , was you able to assist with the information I posted as I am still having issues. Thanks.

Re: WiFi issues with new Pixel handsets

Ewan15 — Thu, 04 Sep 2025 07:07:19 GMT

@kmitchpg I have found that my Pixel 8 pro occasionally disconnects from the WIFI network.

All I do to fix the issue is to call up network connections on the phone and disconnect from my home WIFI network and then reconnect.

I think it is an issue with the Pixel Range and WIFI 7 (6 Pro has this issue as well) rather that the Pro router

Re: WiFi issues with new Pixel handsets

tnj — Thu, 04 Sep 2025 08:57:18 GMT

I have had a few similar issues with Samsung phones and the Smart Hub Pro WiFi and it seems to have far less issues when using the phones MAC address rather than a randomised MAC address on the WiFi connection. I assume you can set this in the settings on the Google phone for your WiFi7 network.

Re: WiFi issues with new Pixel handsets

No1male — Thu, 04 Sep 2025 10:30:52 GMT

Thanks for the reply. For a total noob how would I go about doing that? Thanks

Re: WiFi issues with new Pixel handsets

tnj — Thu, 04 Sep 2025 10:44:47 GMT

On a Samsung and I would assume a Google is very similar:

Settings-Connections-WiFi

Then select the settings for your connected WiFi network, it will look like a cog-wheel icon. At the bottom you will see "view more", select this and scroll down the page until you see "MAC address type", you will have two options of "Randomised MAC " or "Phone MAC", select "Phone MAC". For me this improved the connecting.

This is a setting per network and Randomised MAC offers greater privacy but privacy is not usually a major concern on your own home network.

Re: WiFi issues with new Pixel handsets

Robday2 — Wed, 04 Feb 2026 21:26:17 GMT

If anyone is having similar issues, I spotted this more recent post from EE. Setting up a compatible WiFi worked for me as a work around.

https://community.ee.co.uk/t5/Broadband-Landline/Google-Pixel-8-WiFi-issues/m-p/1589681/thread-id/131279

Re: WiFi issues with new Pixel handsets

Wilkesy74 — Mon, 13 Apr 2026 10:52:29 GMT

Just got EE WIFI 7 hub and have the same problem. Pixel 8 pro will not connect to the main WiFi...

I set up my network under the compatibility WiFi option and I can get 700mbs speed on all devices including the pixel

Re: WiFi issues with new Pixel handsets

kmitchpg — Mon, 13 Apr 2026 10:56:11 GMT

I solved my problem by changing my phone for the wonderful Oppo Find X9 pro and there's been no other issues. Drastic, but the Oppo is just way better than the Pixel