topic Changing mobile number while adding broadband account in Broadband & Landline

Changing mobile number while adding broadband account

anya1988 — Sun, 12 Apr 2026 18:48:33 GMT

Guys, hi everyone

I just wanted to see what my options are please. I was trying to add broadband account into my EE account to pay an outstanding balance and it requires a code sent to my ex-boyfriend mobile number (I had multiple broadbands within the properties and one of them was registered under his details). There is no way I could get it from him. Is there a chance to change the mobile number myself please without involving him?

Thanks a million!

Re: Changing mobile number while adding broadband account

XRaySpeX — Sun, 12 Apr 2026 18:56:12 GMT

Edit the Contact email in the Profile of your EE a/c.

Is it multiple mobile or fixed BB you had within your properties?

You can pay a BB bill by bank transfer w/out setting up the a/c.

Re: Changing mobile number while adding broadband account

JimM11 — Sun, 12 Apr 2026 18:52:05 GMT

@anya1988 Is the Broadband Account registered to the other person, if so then he will have to deal with it all.