topic Re: Broadband speed in Broadband & Landline

Broadband speed

theoldandgrey — Sun, 12 Apr 2026 16:21:12 GMT

I have recently changed from Plusnet to EE. I need a landline hence the change unfortunately. Many woes on change. With PN I was getting 38mbs which I know is slow but good for where I live. I now get 12.74mbs which is ridiculous. Conditions are the same only change is the router, now a Smart Hub 6 and my guaranteed speed is 29.6. I have fttc and have only two options of providers and with all the trouble I have had with EE I think I may have chosen the wrong one. Should I complain about the sped, or lack of it, or is there a solution.

Re: Broadband speed

XRaySpeX — Sun, 12 Apr 2026 17:32:34 GMT

Welcome to EE's Home Broadband Forum.

What is the name of the EE BB plan you are on including its speed?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Broadband speed

theoldandgrey — Sun, 12 Apr 2026 17:41:44 GMT

Thank you for your reply I will get back tomorrow when I have checked and found the answers

Re: Broadband speed

JimM11 — Sun, 12 Apr 2026 21:30:12 GMT

@theoldandgrey This below is what you want to find with the hub manager, see the linked picture when cleared for you to view.

What your hub thinks the connection is at!