topic Re: Wifi extender woes. in Broadband & Landline

Wifi extender woes.

pete119 — Mon, 02 Feb 2026 13:38:49 GMT

Installed all my shiny new EE router and extenders the weekend and it wasn't much fun.

Connection issues with most smart plugs that I eventually managed to sort out and my beloved dreame Bot finally got connected. However, the Extenders are as far as I can tell absolute rubbish.

They refuse to connect for more than a few mins and that was as close as between 5-10 feet. I was very patient, about 4 hours patient until I finally gave up.

I've now put my BT router back and my BT black WIFI discs and everything is perfect again. What an experience !

I intend to retry the new EE equipment in about 6 months, hopefully there will have been firmware updates by then that fix all of this. I'm amazed that after all this time it's still such poor equipment.

Hows your experience been ?

Re: Wifi extender woes.

JimM11 — Mon, 02 Feb 2026 15:27:05 GMT

@pete119 Can be not easy to get it all going out off the box with the new gear whatever one's you have, also has EE requested return off any the BT Equipment, that is a battle you may have to face shortly in the future they may not like you keeping it all so you may just have to stand steadfast on that!

Re: Wifi extender woes.

Northerner — Mon, 02 Feb 2026 17:22:01 GMT

Hi @pete119

Do you need the extenders with your new router becase the signal maybe better than the last.

Thanks

Re: Wifi extender woes.

pete119 — Tue, 03 Feb 2026 05:34:29 GMT

Hi Jim, Luckily the only items they will charge me on not returning are 2 wifi discs, £50 each. TV box and Router are £0 not returned so I'm safe thankfully .

Re: Wifi extender woes.

pete119 — Tue, 03 Feb 2026 05:37:58 GMT

Hi Northerner, I'm afraid I do. I live in a Victorian house and the dividing walls are 9 inches thick. With my BT setup I ended up with 4 wifi discs to maximize coverage, BT supplied 2 of those and the others I bought from Ebay.

I was hoping for so much more. I've waited a long time thinking all the bugs would be ironed out but alas no.

Re: Wifi extender woes.

Maggieknockater — Sun, 12 Apr 2026 15:44:08 GMT

I rue the day I agreed to accept the new EE Pro 7 hub and extenders (if that’s what it’s called). I would have the previous hub and extenders back in a heartbeat - PLEASE! I was told I had to return my old equipment or they would charge me for it. I even had emails reminding me. Oh how I wish I sent the new stuff back and kept the old.

I never even asked for the ‘upgrade’, I only rang to sort out the mobile phone contract for someone for whom I have POA! Now after a visit from an ‘engineer’ yesterday my WiFi barely works outside the back door instead of being able to watch TV on my iPad around 80ft away in my summerhouse at the bottom of my garden. I shall be seriously unhappy if this doesn’t get fixed as we go into summer.

The other issue has been my HP Printer. I’ve seen others on this forum with the same issue. My printer formerly connected wirelessly and used to print documents 2 sided , photocopy, scan, print photos and screen shots. I managed a work around to print documents. Yesterday I rang for tech advice for my printer, they were helpful but couldn’t fix the problem so sent an ‘engineer’. He knew nothing about printer problems but decided to reinstall my WiFi extenders for me. Now neither of them work at all! I’ve reset them, used a cable to pair them to the hub 👍 move them to where they were previously located, repeat process several times and they’re still flashing Aqua after many hours.

Re: Wifi extender woes.

Maggieknockater — Sun, 12 Apr 2026 15:47:40 GMT

Yep, I’ve had all those problems. I wish I’d never accepted this so called upgrade. My advice would be to pack it all up and send it back !

Re: Wifi extender woes.

Maggieknockater — Sun, 12 Apr 2026 15:55:08 GMT

It’s big, it’s heavy and my printer no longer connects to the WiFi. Worst thing I ever did was change to it.

Re: Wifi extender woes.

JimM11 — Sun, 12 Apr 2026 16:35:23 GMT

@Maggieknockater That's wifi 7 for you, not made to work like the older wifi units you had before.

Fix a Problem with WiFi Extender | Broadband Help | EE

Re: Wifi extender woes.

XRaySpeX — Sun, 12 Apr 2026 17:28:50 GMT

@Maggieknockater : For the printer, try setting up Compatible WiFi on the router under Advanced > Wireless Settings (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Wifi extender woes.

JimM11 — Sun, 12 Apr 2026 21:57:07 GMT

@Maggieknockater Just noticed you also had the following, if it did work with your previous equipment that you had and doing so wireless connected, your new is probably not going to get there.

""TV on my iPad around 80ft away in my summerhouse at the bottom of my garden. I shall be seriously unhappy if this doesn’t get fixed as we go into summer.""

Re: Wifi extender woes.

Maggieknockater — Mon, 13 Apr 2026 19:37:15 GMT

I shall try it - thank you 👍

Re: Wifi extender woes.

Mikerou1 — Tue, 14 Apr 2026 15:11:15 GMT

I had been a BT customer for years - I am really regretting moving across- I get coverage at the front of our bungalow- the router is in the front bedroom - The extender is in the middle of the property and my office/seating area is literally 5/6 feet from that around the corner in another room.. The signal is crap .. I thing the EE Broadband is dire ..

Re: Wifi extender woes.

JimM11 — Tue, 14 Apr 2026 16:16:15 GMT

@Mikerou1 Depending on what you had from BT and if it is all suitable for using, then and if you still have it you could connect it all back up and it will all work as before!

Re: Wifi extender woes.

Mikerou1 — Tue, 14 Apr 2026 18:09:32 GMT

Unfortunately I sent it all back and the Hybrid Freeview that i didnt ask for that they sent me .. ( as my TV has it built in already).. If I had known now what I do now I would never have switched over.. The problem is that once you have switched from BT to EE they advised e that you cannot switch back and they are going to move everyone off BT sooner rather than later..

Re: Wifi extender woes.

JimM11 — Tue, 14 Apr 2026 18:34:59 GMT

@Mikerou1 Do you know if the Extender is actually working? Link below to the current unit's, select devices and you can go to all the Broadband devices that are available in the help.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs