https://community.ee.co.uk/t5/Broadband-Landline/Major-downgrade-in-tech-the-hub-7/m-p/1612223#M136222 <P>We recently got offered a renewal at the same price as we were paying to avoid price hike, this involved supplying the newer wifi 7 hub, good we thought. then we got the thing and.. it only sort of works. The router itself seems fine, but the wps is crap and the wifi extender simply doesnt work at all. Plus for some reason the connected mobile phone contract has been downgrades as well...</P><P>So first off the wifi extender, it wont pair without a cable which makes it completely useless, despite following the instructions to pair it via wifi it wont do it. Simply ignored any pairing attempts the only way to get it to connect is direct wired connection which defeats the whole point. Has anyone come accross this or any idea how to fix it.</P><P>Things we have tried so far</P><UL><LI>WPS pairing, tried and failed</LI><LI>Factory reset of the wifi extender, tried and failed</LI><LI>Connect the extender temporarily to the router via ehterne to learn the settings, tried and failed.</LI><LI>Leaving it for a few days to "settle" tried and failed.</LI></UL><P>From what i can find online this is a known issue with these things, loads of people have this problem but, what is the solution?</P><P>Secondly is the mobile, under BT we had a connected sim with unlimited, as an add on, just got a message saying we have to have a supported contract with EE to maintain it or it will be turned of. Well i do have a contact with ee but, they turned it off anyway.</P><P>All in all i think this "upgrade" is the worst decision ever and its a good job theres a 14 day cooling off as we can still cancel and go with someone with better kit.</P> Sat, 11 Apr 2026 11:17:22 GMT grumpywhale6 2026-04-11T11:17:22Z https://community.ee.co.uk/t5/Broadband-Landline/Major-downgrade-in-tech-the-hub-7/m-p/1612223#M136222 <P>We recently got offered a renewal at the same price as we were paying to avoid price hike, this involved supplying the newer wifi 7 hub, good we thought. then we got the thing and.. it only sort of works. The router itself seems fine, but the wps is crap and the wifi extender simply doesnt work at all. Plus for some reason the connected mobile phone contract has been downgrades as well...</P><P>So first off the wifi extender, it wont pair without a cable which makes it completely useless, despite following the instructions to pair it via wifi it wont do it. Simply ignored any pairing attempts the only way to get it to connect is direct wired connection which defeats the whole point. Has anyone come accross this or any idea how to fix it.</P><P>Things we have tried so far</P><UL><LI>WPS pairing, tried and failed</LI><LI>Factory reset of the wifi extender, tried and failed</LI><LI>Connect the extender temporarily to the router via ehterne to learn the settings, tried and failed.</LI><LI>Leaving it for a few days to "settle" tried and failed.</LI></UL><P>From what i can find online this is a known issue with these things, loads of people have this problem but, what is the solution?</P><P>Secondly is the mobile, under BT we had a connected sim with unlimited, as an add on, just got a message saying we have to have a supported contract with EE to maintain it or it will be turned of. Well i do have a contact with ee but, they turned it off anyway.</P><P>All in all i think this "upgrade" is the worst decision ever and its a good job theres a 14 day cooling off as we can still cancel and go with someone with better kit.</P> Sat, 11 Apr 2026 11:17:22 GMT https://community.ee.co.uk/t5/Broadband-Landline/Major-downgrade-in-tech-the-hub-7/m-p/1612223#M136222 grumpywhale6 2026-04-11T11:17:22Z https://community.ee.co.uk/t5/Broadband-Landline/Major-downgrade-in-tech-the-hub-7/m-p/1612229#M136227 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4972179">@grumpywhale6</a>&nbsp;Just continue to use what you had previous hub/extenders wise as long as everything is working fine.</P> Sat, 11 Apr 2026 11:54:43 GMT https://community.ee.co.uk/t5/Broadband-Landline/Major-downgrade-in-tech-the-hub-7/m-p/1612229#M136227 JimM11 2026-04-11T11:54:43Z https://community.ee.co.uk/t5/Broadband-Landline/Major-downgrade-in-tech-the-hub-7/m-p/1612246#M136235 <P>They sent you a "<SPAN>newer wifi 7 hub". Is it the EE Smart Hub 7 Plus or the EE Smart Hub 7 Pro? Did they send you an EE Smart WiFi to go with it? If not, an older WiFi Extender won't work with it. What was your older router? Was it the&nbsp;EE Smart Hub 6 Plus or something even earlier than that?</SPAN></P> Sat, 11 Apr 2026 14:00:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Major-downgrade-in-tech-the-hub-7/m-p/1612246#M136235 XRaySpeX 2026-04-11T14:00:41Z