topic Re: Why is REBOOTING the router EEs standard FIX ? in Broadband & Landline

Why is REBOOTING the router EEs standard FIX ?

humeka — Fri, 10 Apr 2026 15:56:34 GMT

I'm fed up of EEs answer to every fault being "REBOOT / POWER ON/OFF THE ROUTER"

I get error codes 6023 on EE TV about 3 times a week ... the screen tells me to reboot everything (so EE know the issue)

My Digital Voice fails ... No dial tone and incoming calls appear to ring to the caller but no ringing in house... EEs Fix ... Power on / Off everything

Are no tech support personnel capable of taking memory dumps / traces / diagnostics and actually SOLVE these faults ????? It's pathetic problem solving / determination because the condition / state is completely lost on a reboot !!!!

As an Ex BT network technical/ systems support manager where has the expertise gone ????

Even invent a BOT that just tells you to reboot ... If this is AI , it's not very Intelligent... there again garbage in garage out is the name of the game. Where is humanity going ??? People believe this crap without questioning it .

Every piece of software ever written has the potential for a bug in certain states, restarting it doesn't remove the bug.

Re: Why is REBOOTING the router EEs standard FIX ?

XRaySpeX — Fri, 10 Apr 2026 15:17:19 GMT

@humeka : "Reboot the thing!" is everybody's standard device. It works in may cases when it is not obvious what is causing the issue.

Is the phone plugged into back of router or into an ATA adapter? The green phone socket on back of router is usually found to be more reliable.

Re: Why is REBOOTING the router EEs standard FIX ?

humeka — Fri, 10 Apr 2026 16:29:40 GMT

Phones are four Advanced ALEXA(the bit now not supported by EE since no license after leaving BT!!) and one EE advanced with no physical connection to the router since the use the DECT component of the router... But an EE tech guy in Ireland thinks they are BLUETOOTH (oh dear)

I'm not sure , but I think Digital Voice uses Voice Over IP on FTTP connections (after DECT to the handset) from the router using RTP on ETHERNET but I've been away from the techy side for 25 years and would appreciate any more detailed info.

He told me I did not have a fault ??? I can see the phones registered on Hub Manager , but with HIS diagnostics he told me I did not have any phones.... At this point I gave up in disgust I agreed to rebooted my router and of course loose the state/condition .... but my head was getting sore !!!!!!

REBOOTing may resolve an issue but it never solves a problem and stop it from reoccurring .

With a phone system replacing copper landlines I find a fault where the phone appears to ring out but doesn't without telling the caller there is a fault an inherent weakness in a telephony system.

I hope ARTEMIS 2 isn't using EE for it's comms 🙂

Oh course with AI being data based rather than algorithmic , the more times you tell it REBOOTing is the right answer , the more it becomes the correct answer 🙂 .

Re: Why is REBOOTING the router EEs standard FIX ?

humeka — Fri, 10 Apr 2026 16:47:24 GMT

21st Century networking was in development when I retired , but I understand it's taken 20+ years to implement . Stowager,X-Bar,TXE4s,System X and AXE10(Ys) replaced.

Re: Why is REBOOTING the router EEs standard FIX ?

JimM11 — Fri, 10 Apr 2026 19:31:22 GMT

@humeka The DVA dect frequency range below.

Radio transmission information
Frequency range
Max power
1881.792–1897.344MHz
19.9dBm

The Hub 6 Plus range

Frequency range (MHz)	Max power in the range (Watts)
1880 – 1900	50mW

The Hub 7 Plus range

Frequency range (MHz)	Max power in the range (dBm)
1880 – 1900	21.4

The Hub 7 Pro range

Frequency range (MHz)	Max power in the range (dBm)
1880 – 1900	18.4

And all no way near the Bluetooth Frequency in the slightest.

Do the text next time you have the issue, PHONE to 66033, let EE run the diagnostic against the line and get back to you.

Re: Why is REBOOTING the router EEs standard FIX ?

humeka — Fri, 10 Apr 2026 20:55:03 GMT

Thanks thats the DECT side of the router , but how does the digitial voice data go over the fibre (FTTP) I assume encaspulalated in IP RTP protocol ... is that correct ???

Re: Why is REBOOTING the router EEs standard FIX ?

JimM11 — Fri, 10 Apr 2026 21:02:22 GMT

@humeka That's the 6M$ question and would not be easy to work out, if so well kept secret to how the delivery over the fibre is all hidden away so not to be EE/BT voip worked out. But yes streamed over the fibre in some form or another.

Re: Why is REBOOTING the router EEs standard FIX ?

humeka — Fri, 10 Apr 2026 21:17:34 GMT

Since the Router attaches to the ONT over an Ethernet cable , I can't really see why it would be any other way that IP .... but I realise their must be some clever packet identification with the transport layer to enable the fibre splitters/ agreegate nodes direct packets and re-assemble them .

Re: Why is REBOOTING the router EEs standard FIX ?

XRaySpeX — Fri, 10 Apr 2026 22:35:55 GMT

@humeka wrote:
how does the digitial voice data go over the fibre (FTTP)

FYI: DV is not confined to FTTP & ONTs. It is also carried by FTTC.