topic New broadband installation issues in Broadband & Landline

New broadband installation issues

Ohms67 — Fri, 10 Apr 2026 19:24:02 GMT

Moved into my property on the 19th of March order for the smart 7 hub broadband got this delivered on the 30th of March 2026 and was due to be installed on the 2nd of April this was moved out to the 15th of April due to ‘something off track’ meaning the previous owner account has not been closed and now with IT team to resolve. Been calling customer service every 3 days to get to the bottom of it and got no where. The signal status is poor in the house and 4G router isn’t the best either. Surely there’s a easy to fix this and not take a month to install broadband

Re: New broadband installation issues

JimM11 — Fri, 10 Apr 2026 19:55:06 GMT

@Ohms67 Not that easy and not any info regarding the other closed account holding it all back for you! You must be a FF Full Fibre connection to OR Openreach so you just have to wait on EE sorting it all out.

Re: New broadband installation issues

XRaySpeX — Fri, 10 Apr 2026 20:03:25 GMT

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.