topic Re: One Touch from Virgin to EE in Broadband & Landline

One Touch from Virgin to EE

PaddyCvr — Fri, 10 Apr 2026 08:31:14 GMT

Hi there,

I accepted a Virgin renewal on 01/04/26 - a day or 2 after I found a good deal on EE broadband and used the One Touch Switch - I had Phone/TV/BB with Virgin.

I've got an email from Virgin about moving my BB/Phone to EE but nothing about TV.

Do I need to cancel my package / TV with Virgin not to incur any costs as my 2 week period is up on Monday

Any help would be appreciated.

Thanks

Re: One Touch from Virgin to EE

PaddyCvr — Fri, 10 Apr 2026 08:33:32 GMT

Just to add - Openreach came out this morning and installed everything - so fully up and running on EE BB now! Just don't want to be locked into a VM contract for 2 years and pay both.

Re: One Touch from Virgin to EE

JimM11 — Fri, 10 Apr 2026 08:47:24 GMT

@PaddyCvr Yes you have to call VM and cancel the TV Package, OTS is for the Broadband Only and NOTHING to do with TV at all. You also have to keep an eye now on the VM Broadband refunds etc, they are notorious for continuing to take the Broadband Payments monthly and hoping that customers are not keeping an eye on it all. You are going to have the overlap on TV payments etc as notice to shutdown the VM TV side think it's standard 30 day's, so both EE and VM will have active TV to you.

Re: One Touch from Virgin to EE

XRaySpeX — Fri, 10 Apr 2026 08:42:32 GMT

@PaddyCvr : Yes, you need to cancel your TV package directly with VM as TV is not included in OFCOM's OTS process being not telecoms

Re: One Touch from Virgin to EE

PaddyCvr — Fri, 10 Apr 2026 08:45:48 GMT

Thanks both - their live chat has suggested other wise - been trying to confirm that my TV will be cancelled but keep getting this

Re: One Touch from Virgin to EE

JimM11 — Fri, 10 Apr 2026 08:54:35 GMT

@PaddyCvr Don't care what any live chat or anything else is, if you don't cancel it by yourself with VM then you will run out off time and be stuck for the 24months. Trust me VM will NOT let it slide.

Take it that you are also aware, if you do not have VM broadband that the TV only works with there connection and NO other ISP.

Re: One Touch from Virgin to EE

PaddyCvr — Fri, 10 Apr 2026 08:53:40 GMT

Yeah trying to get them to cancel - I've said what if I cancel everything today and they replied with this - do you think i'm better phoning?

Re: One Touch from Virgin to EE

PaddyCvr — Fri, 10 Apr 2026 08:54:39 GMT

How long does EE take to inform Virgin of the install roughly?

Re: One Touch from Virgin to EE

JimM11 — Fri, 10 Apr 2026 09:28:19 GMT

@PaddyCvr As soon as your BB went live with EE, notification is sent to VM that EE has your BB connection now, VM in the past just totally ignore and leave you to fight the corner, EE e-mail to you now connected, e-mail from VM you no longer have BB with them.

So you are aware, pictures that you are posting, then they are NOT available for general viewing until checked and approved, that takes time to happen!

Your text is all through now, at least VM do acknowledge there TV only works with there service, my last move, was sky took at 2.30am and EE did the e-mail 1 hour later so around the 3-30-4am that it was all done. Would still cancel the TV with VM as OTS does not take any care off it that is why VM never did anything to you, hoping you go past the 14 day's then get stuck for the 24 months with that! Have a look on the VM Forum if you are not sure. Also check you VM Landline phone has disconnected from the VM Phone socket, your EE one may not be fully active yet sometimes takes a day or two to fully transition over calls wise.

Re: One Touch from Virgin to EE

PaddyCvr — Fri, 10 Apr 2026 09:02:22 GMT

At least I have it in writing that I won't incur any charges.