topic Re: How do l switch from 5g to 2.4g on my smart hub SH35A in Broadband & Landline

How do l switch from 5g to 2.4g on my smart hub SH35A

MALLAW — Thu, 09 Apr 2026 11:36:06 GMT

how do you make my smart hub 5g and 2.4g ready

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

JimM11 — Thu, 09 Apr 2026 11:39:56 GMT

@MALLAW It's already 2.4Ghz/5Ghz ready as a single ssid dual band wifi 7 hub. See the link below about it all.

EE Smart Hub 7 Device Guide | Broadband Help

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

MALLAW — Thu, 09 Apr 2026 11:44:24 GMT

I am unable to connect important services require 2.4g
Please assist with simple instructions on how to fix
Kind Regards
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Re: How do l switch from 5g to 2.4g on my smart hub SH35A

JimM11 — Thu, 09 Apr 2026 11:49:37 GMT

@MALLAW Here is the link that may help you. The Forum is NOT EE CS.

Set up and use Compatible WiFi | Broadband Help | EE

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

MALLAW — Thu, 09 Apr 2026 12:00:10 GMT

how do l get assess to 2.4 and 5 g on my smart hub SH35A

i have important equipment that needs to be connected to 2.4 and is preventing it from working please advise urgently

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

JimM11 — Thu, 09 Apr 2026 14:18:20 GMT

@MALLAW You can either use the app to access the EE Hub or do the web manager interface on http://192.168.1.254 as per the link also above earlier in the posting.

Your devices select what connection to take, and you cannot split the bands to have individual frequency selection. Main/Compatible will give you an extra choice.

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

MALLAW — Thu, 09 Apr 2026 14:23:24 GMT

Main/Compatible will give you an extra choice.
I need to connect to 2.4ghz for specific software.
Please advise how to overcome this issue
Kind regards
M Law

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Re: How do l switch from 5g to 2.4g on my smart hub SH35A

JimM11 — Thu, 09 Apr 2026 14:26:06 GMT

@MALLAW Did you have a working system before, and if so were you using a BT or EE hub?

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

MALLAW — Thu, 09 Apr 2026 14:50:24 GMT

My solar system was fully functional with no connection issues.
It the system is 2.4 & 5ghz what is preventing connection.
Please advise
M Law

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Re: How do l switch from 5g to 2.4g on my smart hub SH35A

JimM11 — Thu, 09 Apr 2026 15:00:13 GMT

@MALLAW Then you may have to setup the 2.4Ghz compatible network and be sure it's on WPA2-Personal mode, after that the signal has to reach either the hub or the smart wireless extender if you are using any. If you have an previous working EE/BT Hub, just put it back on the connection.

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

MALLAW — Thu, 09 Apr 2026 15:04:24 GMT

This is very technical
Can you send me step by step instructions of what to do please.
Kind regards
M Law

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Re: How do l switch from 5g to 2.4g on my smart hub SH35A

JimM11 — Thu, 09 Apr 2026 15:13:11 GMT

@MALLAW Here you go, advise you to do the call us.

Re: How do l switch from 5g to 2.4g on my smart hub SH35A

XRaySpeX — Thu, 09 Apr 2026 16:01:54 GMT

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.