Old Thecus NAS not recognised on Smart Hub 7 Plus

worldmaker — Thu, 09 Apr 2026 11:35:08 GMT

Newbie with brand new Smart Hub 7 Plus, migrating from old Asus-based home net.

All wired machines are connected through a switch, including Network -Attached Server (NAS - old Thecus box). Never had a problem until now, just plug and go for over a decade.

Funny issue - the Thecus box is not recognised when on the switch, and not when it's second LAN port is plugged directly into the hub (the port reads 0 devices attached). This means it cannot send/receive to the outside world (to get the latest time&date stamp from international clocks).

Odd also that the viewing the network via browser shows nothing, but app lists the device as "offline" even after I've rebooted it several times.

Help?

Re: Old Thecus NAS not recognised on Smart Hub 7 Plus

JimM11 — Thu, 09 Apr 2026 11:43:44 GMT

@worldmaker If it has an old low speed Ethernet Interface then it just may not be supported by the fast ports on that Hub!

Are you connected into the 1Gb/s Ethernet Lan and not the 2.5Gb/s.

EE Smart Hub 7 Device Guide | Broadband Help

topic Old Thecus NAS not recognised on Smart Hub 7 Plus in Broadband & Landline

Old Thecus NAS not recognised on Smart Hub 7 Plus

Re: Old Thecus NAS not recognised on Smart Hub 7 Plus