topic Re: set up Smart hub 7 plus in Broadband & Landline

set up Smart hub 7 plus

obi-wan — Wed, 08 Apr 2026 17:34:31 GMT

trying to set up WiFi controls using the app and Smart hub 7 plus.

have just moved over from bt, the router is set up and connected and my speed is 1.0gb, which is all great ,But in order to fine tune you need to use the app, and every time it says to "set up wifi control" ,Start the process to set up WIFI controls but never gets past the first step (see photo).

Re: set up Smart hub 7 plus

JimM11 — Wed, 08 Apr 2026 17:48:21 GMT

@obi-wan What are you trying to fine tune on the Hub?

Re: set up Smart hub 7 plus

obi-wan — Wed, 08 Apr 2026 17:51:42 GMT

i wish to have access to the router setting, rename devices that are connected

Re: set up Smart hub 7 plus

JimM11 — Wed, 08 Apr 2026 17:56:42 GMT

@obi-wan Does the app get to your online account correctly, your picture posted has not been cleared for general viewing.

Reconnect Devices to a new EE Smart Hub | Broadband Help | EE

Re: set up Smart hub 7 plus

XRaySpeX — Wed, 08 Apr 2026 18:21:06 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: set up Smart hub 7 plus

XRaySpeX — Wed, 08 Apr 2026 18:22:13 GMT

To access the router itself, Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: set up Smart hub 7 plus

obi-wan — Wed, 08 Apr 2026 18:33:57 GMT

i have access to my router, through web page http://192.168.1.254, my account is connected though the app and i can see my "Your plan - Full fibre gigabit core" and the length of my contract and i am getting download speeds of 1.0gb...my only issue is finishing setting up the EE app and having full access, it will not processed pasted step 1 of 2, which is "plus in the red cable", there is no option to skip only finish at a later time.

Re: set up Smart hub 7 plus

obi-wan — Wed, 08 Apr 2026 18:34:51 GMT

i have restarted the router( twice) and uninstalled and reinstalled the app

Re: set up Smart hub 7 plus

JimM11 — Wed, 08 Apr 2026 19:10:37 GMT

@obi-wan Does the play button not do anything from your posted picture?

Re: set up Smart hub 7 plus

obi-wan — Wed, 08 Apr 2026 20:25:48 GMT

no, all this does is shows a red cable going in to the back of the router

Re: set up Smart hub 7 plus

obi-wan — Wed, 08 Apr 2026 21:12:52 GMT

just opened the ee app and while trying the wifi set up, i was giving the option to enter manually. This seems to have work as the app this fully working.

thank you for all your help