topic Broadband account in Broadband & Landline

Broadband account

Dinky22 — Wed, 08 Apr 2026 14:38:45 GMT

I can not find the broadband details for the above address. I am paying £42per month and called you yesterday. It was to renew and review my account.

[Mod edit - removed address from title, please don't share personal information in public]

Re: Broadband account

XRaySpeX — Wed, 08 Apr 2026 15:30:22 GMT

Have you looked at your EE a/c > Manage BB > Upgrade my BB?

Re: Broadband account

Dinky22 — Wed, 08 Apr 2026 15:24:30 GMT

Yes i can't find my bills i have had the account for 5years with a dd set up. Sent from my Galaxy

Re: Broadband account

XRaySpeX — Wed, 08 Apr 2026 15:28:18 GMT

It's under Manage BB > View my Bill.

Re: Broadband account

Dinky22 — Thu, 09 Apr 2026 17:47:22 GMT

I went into that section. It says my account is being set up. But i have been paying it for 5 years next dd due to go out on 23 April. Then it tells me no bill is due until October 2026. I can't find any broadband billing history for the account I can not find and an account number. It is not liked to my mobile account which is ok.

Re: Broadband account

XRaySpeX — Thu, 09 Apr 2026 17:50:37 GMT

I should phone CS & enquire into the state of your BB a/c & why it says it's still being set up after all this time.