topic Re: Broadband price renewal in Broadband & Landline

Broadband price renewal

TonyG111 — Tue, 07 Apr 2026 15:49:42 GMT

Hi, i have been with EE for many years now, and its now time to renew my contract.

My question is this. Why are the prices quoted way more expensive than a new customers, secondly, why am i only offered 900GBPS max when if i was a new customer, i can get 1.6GBPS speeds at the same address, if i dont log into my account?

seems unfair to me to say the least...

Re: Broadband price renewal

Chris_B — Tue, 07 Apr 2026 15:53:18 GMT

@TonyG111 because it’s called a new customer offer that’s how you entice new customer. Pretty standard practice to entice new customers.

As for the speed it’s because it’s a whole new system that can’t accept current customers to upgrade to 1.6Gb.

and as you’re asking the first question I very much doubt you need a 1.6 connection and I very much doubt you need a 900 connection.

Re: Broadband price renewal

TonyG111 — Tue, 07 Apr 2026 15:55:36 GMT

Funny how you can assume what speed I need by a question I ask.

any good at the lottery numbers for this Saturday too??

Re: Broadband price renewal

XRaySpeX — Tue, 07 Apr 2026 16:00:00 GMT

EE wants to rope in more new custs. It's quite usual with most providers. They've already got you.
EE can't yet do upgrades from sub 1 Gig FF to 1.6 Gig. They are diff provisioning systems. However new custs can go straight to 1.6Gig.
You're being offered 900 Mbps, not 900 GBPS! b is bits but B is Bytes.

Re: Broadband price renewal

Chris_B — Tue, 07 Apr 2026 16:11:07 GMT

@TonyG111 Its safe to say that the vast majority of customers don’t need a 1.6 connection. Exactly what can you do with a 1.6 connection that you can’t do with a sub 900 connection ? I’m still on FTTC and happy do everything I need with this connection speed. My phone contract has a faster network speed than my BB speed.

Re: Broadband price renewal

JimM11 — Tue, 07 Apr 2026 21:11:15 GMT

@TonyG111 Secret lottery numbers, more chance to that than getting EE to give you a lower price, EE old system, EE new system, and the 1.6Gb/s package floating about and in between them all, and are you sure 1.6Gb/s is available at your address, some ISP's do it but not them all, EE has it everywhere on OR direct.