topic Inaccuracy in Help Article "Using & Configuring a Third Party Router" in Broadband & Landline

Inaccuracy in Help Article "Using & Configuring a Third Party Router"

XRaySpeX — Tue, 07 Apr 2026 14:34:54 GMT

In Using & Configuring a Third Party Router > Step 4 is incorrect:

Fibre and Full Fibre

...
VLAN: Active (Full Fibre only)
VLAN ID (802.1q): 101 (Full Fibre only)
VLAN ID (802.1p): 101 (Full Fibre only)

The last 3 lines In Re VLAN are not valid for Full Fibre. The bracketed phrase should read "(partial Fibre (FTTC) only)". Also VLAN ID (802.1p) should be 0.

Re: Inaccuracy in Help Article "Using & Configuring a Third Party Router"

Lesley_W — Wed, 08 Apr 2026 07:24:17 GMT

Hi @XRaySpeX

Thanks for flagging.

It's been raised with the relevant team for correction, I appreciate you letting us know.

Lesley

Re: Inaccuracy in Help Article "Using & Configuring a Third Party Router"

XRaySpeX — Wed, 08 Apr 2026 07:27:18 GMT

Thanks.