topic Re: Wifi wont unpause in Broadband & Landline

Wifi wont unpause

PheonixTori — Fri, 02 Jan 2026 21:51:28 GMT

I want to be able to make a group for all the childrens devices for time limits and parental restrictions.

However whenever a group WiFi is paused in the app, it will not unpause unless restarting the router, even though the devices are listed as 'online' in the app, said device cannot connect to the Internet.

I can pause and unpause the entire WiFi without issues, but it disables my partner being able to complete our autistic sons bedtime routine.

We also have issues where my phone (Samsung S25 Ultra) will randomly disconnect from the router or the WiFi will be incredibly slow, even unable to watch Facebook reels without minutes of buffering.

Any suggestions?

Re: Wifi wont unpause

PheonixTori — Fri, 02 Jan 2026 21:41:07 GMT

Whenever I make a group and I pause the WiFi for that group, I have to delete the group and restart my router for the devices to access WiFi again. Ive tried all the troubleshooting tips, nothing works apart from restarting the router.

Re: Wifi wont unpause

JimM11 — Fri, 02 Jan 2026 21:44:31 GMT

@PheonixTori Have you called EE CS about it, you may just have an account issue and there should be NO reason to have to delete a group and reset by power off/on to get it all going again!

Re: Wifi wont unpause

JimM11 — Fri, 02 Jan 2026 22:00:12 GMT

@PheonixTori Check with EE CS that there are no account issues or known current problems with parental controls or the version off the app in use! No idea of what you are using equipment wise as you do not say!

Re: Wifi wont unpause

Almamay5 — Mon, 06 Apr 2026 15:02:56 GMT

Did you ever find a solution to this beyond calling customer service?