topic Re: Replying to an email in Broadband & Landline

Replying to an email

GPD24264 — Sat, 04 Apr 2026 10:13:23 GMT

I am replying to an email received from Shelly on Sat 4/4/26 regarding my landline handsets as shown below:

I can confirm that I managed to make the original handsets work properly by pairing them to the hub. I cancelled the order for the new handsets by phone later on the same day as my conversation with Shelly - Monday 30/3/26. However, they still turned up in the post on Wednesday 1/4/26. I rang back and was advised I could keep them as Shelly had agreed I would not have to pay for them anyway. If anyone needs to talk to me about this please call on my landline .

Many thanks,

Paul

[Mod edit: removed all personal details]

Re: Replying to an email

Linzi_H — Sat, 04 Apr 2026 10:16:42 GMT

Hi @GPD24264

Welcome to the communtiy.

I've had to edit your post as it included a lot of personal details. Please do not share any personal details in public view.

If you have an email from a member of our team, please reply to the email directly to discuss any outstanding concerns or queries you may have.

Linzi

Re: Replying to an email

XRaySpeX — Sat, 04 Apr 2026 10:28:08 GMT

@GPD24264 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.