topic Re: Buffering in Broadband & Landline

Buffering

DandL1 — Mon, 30 Mar 2026 18:26:35 GMT

Anybody having slow speeds and buffering at peak ish times like 5 to 8 pm , or after 10 pm , or midday ?
EE don’t seem bothered and also I’d like to know how to switch BB provider as my contract ends soon .

Re: Buffering

XRaySpeX — Mon, 30 Mar 2026 18:35:51 GMT

@DandL1 : If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.

Re: Buffering

DandL1 — Mon, 30 Mar 2026 19:00:01 GMT

Many thanks . My contract is Fibre 36 , been slow and suffered lots of buffering . Any advice welcome . I’ve got 2 boosters in my house . Thankfully contract with EE finishes soon !

Re: Buffering

Rach_H — Tue, 31 Mar 2026 09:23:17 GMT

Hi @DandL1,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your speeds. What response did you get from the text mentioned by @XRaySpeX?

Rach

Re: Buffering

DandL1 — Fri, 03 Apr 2026 22:16:25 GMT

Further question for the community please ; I’m about to switch to Starlink , offering x6 faster speeds and lower monthly fee ! Anything I need to know before switching to Starlink please ??