topic Re: Blink sync module won't connect to new EE hub in Broadband & Landline

Blink sync module won't connect to new EE hub

Andrewkuk — Mon, 06 May 2024 14:17:10 GMT

Hi - Just received our new EE router and we have been moved from BT as they are no longer going to be doing broadband in the future and it's all being switched over to EE.

My blink sync module (for our CCTV) keeps saying the wrong password and I've tried many times. Tried moving well away from the router but still says wrong password. All other devices connected no problem.

Anyone know how to fix this issue?

Officially the EE hub isn't supposed to be live until tomorrow but when Oliver in all other devices connected and working fine.

we were happy with BT and this is a real headache!

plugged the old BT router in and it connected first time to Blink sync module. I've raised a support ticket with Blink so hopefully they might have an answer.

Thanks in advance - Andrew

kind regards Andrew

Re: Blink sync module won't connect to new EE hub

Andrewkuk — Mon, 06 May 2024 14:09:46 GMT

Hi - Just received our new EE router and we have been move from BT as apparently they are now longer going to be doing broadband and it's all being switched over to EE.

my blink sync module keeps saying wrong password and I've tried many times. Tried moving well away from the router but still says wrong password. All other devices connected no problem.

Did you manage to fix yours?

kind regards Andrew

Re: Blink sync module won't connect to new EE hub

-SRB- — Mon, 06 May 2024 14:20:56 GMT

Hi Andrew, I'm assuming you have reset the Blink units to use your new Hub + wifi password? The Blink units use 2.4ghz wifi - try switching off the other wifi options on the hub, then if Blink connects ok, try turning them on again. Unless you've gone for the 1.6gb package and really need the faster wifi the EE hub offers, you can also just keep using the old BT Hub. It will work exactly as before, though again you need to reset the Blink units to use the previous wi-fi again.

Re: Blink sync module won't connect to new EE hub

Andrewkuk — Mon, 06 May 2024 16:17:27 GMT

Hi - I have tried the 2.4ghz only and it still won't work. It just kept saying incorrect password for network in the Blink set up app. I didn't want to leave BT and the guy that sorted out the new package didn't mention moving to EE the first we knew was when we got a text saying EE hub being delivered.

I called BT yesterday and they said they are closing their broadband down and all customers will move over to EE.

Re: Blink sync module won't connect to new EE hub

Northerner — Mon, 06 May 2024 17:05:18 GMT

Hi @Andrewkuk

Have you any symbols or numbers in your new password.

Try searching google as this seems to be a common issue from the number of google replies, try this solution.

https://www.reddit.com/r/blinkcameras/comments/16tteu5/the_infamous_incorrect_password_issue/

Thanks

Re: Blink sync module won't connect to new EE hub

-SRB- — Mon, 06 May 2024 17:17:54 GMT

@Andrewkuk

Hi Andrew - you could also try just using the same password for your wifi as you had on the BT Router - just change the one on the new EE hub - when I moved over from BT, I didn't go with the EE Hub, I stayed with my old BT One (the ability to split the wi-fi bands was something I really needed to keep).

Re: Blink sync module won't connect to new EE hub

Andrewkuk — Tue, 07 May 2024 16:52:33 GMT

Hi - Thank you for the idea but we have to send the BT router back or be charged £50!

Can't seem to get it to work but they said they were switching the service on today but it's a real pain when I didn't even want to change to EE.

It works in all other devices which is really odd.

Thanks for you advice.

Re: Blink sync module won't connect to new EE hub

-SRB- — Tue, 07 May 2024 17:49:08 GMT

@Andrewkuk You can send back the EE one, never mind what customer service tell you, ask one of the Moderators on here. Quite a few have moved over from the BT side of things ...(*Unless you are on the 1.6gb connection).

Re: Blink sync module won't connect to new EE hub

Andrewkuk — Wed, 08 May 2024 17:56:50 GMT

I have found a way to connect the Blink module with the new EE smart Hub.

You need to unplug the sync module first and then put a pin or pen in the reset hole next to the USB port and hold it for 10 seconds before putting the power cable back in. Continue to hold the rest button for a further 5 seconds and it should flash red and then do a small update. I was then able to add it to the new EE router.

I hope this helps if anyone else has the same issue.

Thanks for the help.

Kind regards - Andrew

Re: Blink sync module won't connect to new EE hub

RPY — Mon, 17 Jun 2024 17:06:41 GMT

Andrew

After 2 frustrating hours and trying all the suggestions, your 10sec plus 5 sec reset worked the first time. Thanks for posting!

Re: Blink sync module won't connect to new EE hub

Reddevildisco — Mon, 24 Jun 2024 22:23:27 GMT

Thank you for sharing this, it worked a treat! Much obliged!

Re: Blink sync module won't connect to new EE hub

Ian168 — Sun, 30 Jun 2024 13:29:02 GMT

Spent hours of frustration with this same issue. Tried everything on the Blink website and nothing worked. Your solution had it sorted in 5 minutes. Thank you.

Re: Blink sync module won't connect to new EE hub

Dlg01555 — Thu, 18 Jul 2024 14:30:15 GMT

Thank you so much. Been trying for days to resolve this issue even raised tickets with Blink that no one replied to. Tried the 10 second fix and hey presto they are back on line 😊😊😊👍

Re: Blink sync module won't connect to new EE hub

Andrewkuk — Thu, 18 Jul 2024 14:34:56 GMT

Glad you have it sorted.

Re: Blink sync module won't connect to new EE hub

Andrewkuk — Sun, 04 Aug 2024 14:53:06 GMT

Hi everyone - You also have to turn of the Wi-Fi 6 mode as the Blink Camera system only uses 2.5 and 5 mode. Hope this helps.

Regards Andrew

Re: Blink sync module won't connect to new EE hub

chrissiecv — Mon, 26 Aug 2024 11:41:52 GMT

Hi Andrewkuk

We received an update to our old BT system, a new EE router and box. After disconnecting the old BT system I tried for two frustrating days trying to connect the Blink cameras. After putting in the EE password, which would not be accepted., switching the new router on and off, re-setting and finally disconnecting the Blink Sync . .On trying to reinstall the Blink Sync module Still the same wrong password message came up. I saw your solution and I am so happy to say within ten minutes I had the system up and running again. Thank you so much.

Kind regards

chrissievw

Re: Blink sync module won't connect to new EE hub

Omegaville — Fri, 13 Sep 2024 23:52:32 GMT

Thank you. After hours of failed attempts this unplug, ten seconds, etc, worked for me also.
Turns out the SYNC box needed a Firmware update for some inexplicable reason...

Re: Blink sync module won't connect to new EE hub

AngelaF2024 — Mon, 23 Sep 2024 18:49:07 GMT

Tried this and it didn’t solve the issue for me, still says incorrect password

Re: Blink sync module won't connect to new EE hub

Ian168 — Tue, 24 Sep 2024 11:15:50 GMT

Hi, try it again exactly as described. I think it took me a couple of tries. Failing that I guess its a new unit 😞

Sent from my iPhone

Re: Blink sync module won't connect to new EE hub

Andrewkuk — Fri, 27 Sep 2024 15:47:38 GMT

Hi - You have to turn off wifi 6 on the router settings to make the Blink cameras work. I take it Blink won't make them wifi 6 compatible so disabling it is the only current solution. You have to access your router via the instructions on the router password section.

I hope this helps.

Kind Regards

Andrew