topic Re: Broadband device retuned in Broadband & Landline

Broadband device retuned

Qasimali2 — Fri, 03 Apr 2026 00:32:45 GMT

Hi. I've some problem.. I'm using this network from last 6 months.. few days back i received a text from EE that you've to return the broadband device otherwise we will add 200 pounds.. and now i just check my direct debit and they added a 200 pound payment.. I'm so much worried about it. I didn't ordered and receive any device so how can i return this.. please help 🙏

Re: Broadband device retuned

manatarms84 — Fri, 03 Apr 2026 06:42:45 GMT

£200 seems a little high unless there are multiple pieces of kit that were not returned - if its broadband equipment I suspect its the smart hub 7 plus for £125 plus the extender which they will send out as well for £85.

Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE

If you were not a customer though I don't see how they would have your details or a direct debit set up, that makes no sense. I would call EE up and have them bring up your details and have a look at the orders etc and they will get to the bottom of it. Also they give like 2 months after you are due to return kit before they charge the amount so there is plenty of time given to sort it all out

Re: Broadband device retuned

Ritu_D — Fri, 03 Apr 2026 08:34:17 GMT

Hi @Qasimali2

Welcome to the community.

As manatarms84 has mentioned, I would definitely recommend Contacting our guides and they will be able to look into this for you.

Thanks

Ritu