topic Re: Broadband in Broadband & Landline

Broadband

Stainless — Thu, 02 Apr 2026 14:10:55 GMT

Engineers arrived on time as planned for fibre broadband upgrade. , great job nice lads and neat and tidy job.

No hardware arrived, ie Router TV Box .

Re: Broadband

XRaySpeX — Thu, 02 Apr 2026 14:19:59 GMT

@ : What you upgrading from? Maybe EE expect you to use your existing router. Which 1 is it?

Otherwise report missing kit to CS.

Have you received msg confirming you have "gone live"?

Re: Broadband

manatarms84 — Fri, 03 Apr 2026 07:59:19 GMT

Most of the time your existing HUB is OK for the full fibre, when I upgraded from BT to EE for a good full fibre deal I kept my BT smart HUB 2 - same with my BT branded TV Box Pro but if you had emails regarding new equipment being sent to you I would call EE and double check as it may be delayed or lost in transit with royal mail