topic Re: Smart hub plus in Broadband & Landline

Smart hub plus

Alanc8564 — Fri, 05 Sep 2025 21:56:33 GMT

Unable to access hub manager for smart hub plus I have read severely other members having the same issue the ip address does do not allow acess

Re: Smart hub plus

XRaySpeX — Sat, 06 Sep 2025 01:24:22 GMT

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

If that doesn't work with 1 browser, try another.

Re: Smart hub plus

JimM11 — Sat, 06 Sep 2025 09:11:17 GMT

@Alanc8564 There was a report yesterday i think EE Smarthub+ was FW updated, and as part off the new update it is now a secure connection, http should redirect you to using https:// instead!

Sorry link was three days ago and also below! If that has/is applied on your router!

Smart Hub Plus SH31B Router Firmware changelog - Page 4 - The EE Community

Re: Smart hub plus

smneal — Tue, 09 Sep 2025 09:15:04 GMT

This article might be useful: Security warning when accessing the Hub Manager

Re: Smart hub plus

Majtepper — Sun, 23 Nov 2025 16:10:26 GMT

I Had this issue so followed instructions here which got me into the hub via browser but when i select an option that requires an admin password in just hangs forever. doesnt even time out. Its the right password as it complains if not. I just need to use browser to manage over one hundred devices on the system which the majority are old, duplicate or unused. Trying to remove them via app is painful and takes forever to refresh after every delete which then refreshed the list and takes me back to the top of list. App really is useless. I've tried more than one browser.

Re: Smart hub plus

Majtepper — Sun, 23 Nov 2025 16:12:10 GMT

forgot to mention. It has worked in the past

Re: Smart hub plus

JimM11 — Sun, 23 Nov 2025 16:15:01 GMT

@Majtepper You cannot use the web manager to remove devices on a EE Smarthub+ onwards i will assume also!

Re: Smart hub plus

Majtepper — Sun, 23 Nov 2025 16:19:39 GMT

Is this a recent change as I have done in the past and Ive only ever had the EE smarthub+

would be nice to have the browser access fixed just to check whats still available via browser

Re: Smart hub plus

JimM11 — Sun, 23 Nov 2025 16:25:55 GMT

@Majtepper If you have done it before then you should still be able to do it whatever that is you are trying to do!

Re: Smart hub plus

Majtepper — Sun, 23 Nov 2025 17:25:57 GMT

If I could log in I'd try. If you read the post I cant get in to change anything that requires an admin password which is pretty much everything. asks for admin password which I enter but nothings happens. Just hangs there with two rotating green balls.

Re: Smart hub plus

XRaySpeX — Sun, 23 Nov 2025 18:37:07 GMT

@Majtepper : When it hangs keep refreshing the browser.

Re: Smart hub plus

Majtepper — Sun, 23 Nov 2025 20:13:47 GMT

If I hit refresh it just takes me back to the Hub Dashboard. Where I have to enter admin password again to do anything.

Does same in Google and Edge(windows PC). All I can think of is its something to do with Macfee or EE security but I can get Through to the Dashboard Screen. Tried in Safari on Iphone and cant even get to Dashboard after getting "Secure Connection Required" Switch to HTTPS message.

Re: Smart hub plus

JimM11 — Sun, 23 Nov 2025 20:38:55 GMT

@Majtepper Is it the same when you do http://192.168.1.254/ direct on the Edge browser, have you ever changed or set the ssid password or the unit admin password from that which is displayed on the pull out label. I changed All before i set the EE Smarthub+ into operation, different ssid, different wifi password and a different admin password, so all three did not match anything on the label!

Re: Smart hub plus

Fisherman75 — Thu, 02 Apr 2026 13:07:52 GMT

@Majtepper Did you get a solution to this? Exactly the same happening to me.

Re: Smart hub plus

Peter_W — Thu, 02 Apr 2026 15:09:58 GMT

Welcome to the Community, @Fisherman75.

What exactly is happening when you try to visit the Hub Manager, and have you tried to use a different browser?

It's worth checking to make sure you don't have any VPNs active, too.

Peter

Re: Smart hub plus

Fisherman75 — Thu, 02 Apr 2026 18:47:56 GMT

I can see the hub manager but when I enter admin password the page just hangs with the spinning green circles. I have managed to connect once today. It’s a new smart hub 7 plus that was activated this morning. Tried 2 devices on different browsers. No VPN.

Re: Smart hub plus

JimM11 — Thu, 02 Apr 2026 18:49:58 GMT

@Fisherman75 Wireless or wired Ethernet connection to the hub?

Re: Smart hub plus

trevQPK — Thu, 02 Apr 2026 19:26:16 GMT

Safari struggles but chrome works fine. You still get the security message but after you accept the risk all works fine.

Re: Smart hub plus

Majtepper — Thu, 02 Apr 2026 21:25:53 GMT

Hi, yeah that was what happens to me. never got past spinning circles in any browser, seems to be security related. When i had bt I could go into settings and do some maintenance on the copious amounts of old and unkown devices. I have lots of children in care coming thought our household so have to be ultra viglilant on what devices are accessing our network. When you use the EE app everything takes for ever even if you get past the Error messages. Every time you delete a device it refreshes all devices and takes you back to the top of the list 😞 The BT website allowed you to list all devices in an easy to view list and delete the ones that were not required. Was hoping the ee website allowed the same due to their close relationship with BT, Got to be the worst APP in history for such a big company. Must admit not used it for some time as it was so painfull. And dont get me started on the rubbish guest network functionality which was the reason why i swapped from BT. did a check tonight on 192.168.1.254, got to enter admin password then same old spinng circle.

Re: Smart hub plus

Ali_A — Fri, 03 Apr 2026 08:53:43 GMT

@Fisherman75 & @Majtepper

Are you able to try resetting your router?
You can find steps on how to do this at Manage your EE Hub.

It will mean you may need to re-add some devices again. If you have digital voice line, be sure to backup your contacts first if you can.

Ali