topic Re: Smart Hub 7 Plus Port Forwarding Issue in Broadband & Landline

Smart Hub 7 Plus Port Forwarding Issue

jsviper77 — Sun, 11 Jan 2026 10:45:18 GMT

Hi All,

Another Issue with the Hub 7 Plus, probably on others too.

When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes both, aaarrrgghh! These EE hub are very frustrating.

I hope someone who can help sees this and my other post, to help fix these issues.

Re: Smart Hub 7 Plus Port Forwarding Issue

JimM11 — Sun, 11 Jan 2026 11:20:22 GMT

@jsviper77 Although good to raise, you are going to need info from another 7 Plus user, just so new, but do think there is some FW out there, here are the two i know off from a user on the Forum!

Smart Hub 7 Plus
FW: r3.29.4-R-1511690-PROD-84001 and the gui is at App version 3.7.4 19/12/2025
FW: r3.35.15-R-1597208-PROD-84001 and the gui is at App version 3.11.2 19/12/2025

Re: Smart Hub 7 Plus Port Forwarding Issue

jsviper77 — Sun, 11 Jan 2026 11:24:04 GMT

@JimM11 I'm on the later one of the two of those firmware versions. Maybe some other users will comment. Maybe most don't use it that technically,

Only 3 days in, already regretting it.

Re: Smart Hub 7 Plus Port Forwarding Issue

JimM11 — Sun, 11 Jan 2026 11:28:50 GMT

@jsviper77 You must be needing the EE for the landline only if not why are you even using it!

Think i saw you had EERO hanging on the back of the 7 Plus Router?

Re: Smart Hub 7 Plus Port Forwarding Issue

jsviper77 — Sun, 11 Jan 2026 11:29:21 GMT

@JimM11 I don't have a landlines with EE. I'm only using it for the compatible wifi for the Sky Q system. Which then requires it to handle the DHCP.

Re: Smart Hub 7 Plus Port Forwarding Issue

JimM11 — Sun, 11 Jan 2026 11:33:13 GMT

@jsviper77 ? why, does the EERO not have a DHCP server and take the sky Q into it!

How Do I Use My Own Router for EE Home Broadband? | Broadband Help | EE

Re: Smart Hub 7 Plus Port Forwarding Issue

Pecbeck — Tue, 20 Jan 2026 22:56:20 GMT

Recieved 7 plus today, replacing bt smart hub. Port forwarding (ports 80 and 443) worked fine on bt hub. Despite spending all day creating rules, restarting and deleting, it just does not work. Intermittently 443 works, 80 never works

Totally fed up with this new ee router. Useless piece of junk

Re: Smart Hub 7 Plus Port Forwarding Issue

JimM11 — Tue, 20 Jan 2026 23:47:29 GMT

@Pecbeck Why are you messing with those two common ports?

Re: Smart Hub 7 Plus Port Forwarding Issue

Pecbeck — Wed, 21 Jan 2026 08:38:40 GMT

Messing? I use them for my reverse proxy manager to access my self hosted apps from the Internet. That's standard practice, hardly "messing"Thanks for your constructive commentSent from my Galaxy

Re: Smart Hub 7 Plus Port Forwarding Issue

Joycee501 — Wed, 21 Jan 2026 09:40:00 GMT

Im in a similar position to you, can't get the port forwarding to work. I think it's due to the other issue about static IP address not working (https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-plus-7-Always-use-this-IP-address-Issue/td-p/1594280/page/3) and this has apparently been reported and fixed, awaiting a firmware release, but trying to get a firm answer on when that will be is like getting blood from a stone.

Re: Smart Hub 7 Plus Port Forwarding Issue

Pecbeck — Wed, 21 Jan 2026 10:01:52 GMT

Thanks, starting to regret moving to EE, its deja vu all over again, from problems I had for years with bt hubs

Re: Smart Hub 7 Plus Port Forwarding Issue

SamyM — Mon, 09 Feb 2026 18:19:19 GMT

Hi, I was given the Hub 7 Plus with the extender and I could not setup port forwarding to work. I tried reporting this issue, but it was like talking to a brick wall. Some people were helpful and some struggled to assist. No technical knowledge on the Hub 7 Plus. I did one time speak to the business side and they admitted that this functionality had not yet been put into the residential side for the Hub 7 Plus. I was tool to give it a couple of weeks.

What I found, is the lack to recognise Static and DHCP. When you do port forwarding on a device it then says you need to make the IP address Static. But the device is already asking for a Static IP address as I have configured this. The issue seems to be with the router does not recognise this. The firmware is currently 3.11.2. So, now this is still the latest firmware. If you enable DMZ. Port forwarding works. Be careful as DMZ turns OFF the routers firewall and your devices are visible to the outside network.

Let’s hope they resolve this soon. In the interim I’m still using my old router Hub 2. Works fine. Until they fix this bug with Hub 7 Plus.

Re: Smart Hub 7 Plus Port Forwarding Issue

JimM11 — Mon, 09 Feb 2026 18:26:04 GMT

@SamyM You do not have the current then, reported as all fixed see the list below!

Smart Hub 7 Plus
FW: r3.29.4-R-1511690-PROD-84001 and the gui is at App version 3.7.4 19/12/2025
FW: r3.35.15-R-1597208-PROD-84001 and the gui is at App version 3.11.2 19/12/2025
FW: r3.35.24-R-1648110-PROD-84001 and the gui is at App version 3.11.3 23/01/2026

Re: Smart Hub 7 Plus Port Forwarding Issue

SamyM — Mon, 09 Feb 2026 18:59:15 GMT

Hi, Thanks, I will have a play with the Hub 7 Plus tomorrow and see what happens.

Re: Smart Hub 7 Plus Port Forwarding Issue

JimM11 — Mon, 09 Feb 2026 19:03:30 GMT

@SamyM You posted already so you do not have the latest FW, you are aware off that fact i hope!

Re: Smart Hub 7 Plus Port Forwarding Issue

SamyM — Mon, 09 Feb 2026 19:12:08 GMT

Hi, Yes I can see from your note that 23-01-2026 there was an update so I will do that in the morning. Thanks.

Re: Smart Hub 7 Plus Port Forwarding Issue

XRaySpeX — Mon, 09 Feb 2026 20:33:23 GMT

@SamyM : You will do it when EE deems your router does it. It could be a matter of days & it will be overnight.

Re: Smart Hub 7 Plus Port Forwarding Issue

SamyM — Wed, 11 Feb 2026 09:27:18 GMT

Hi,

I notice the Hub manager on Hub 7 Plus seems very clunky and slow compared to Hub 2. Seems we have gone backwards. Hopefully, we can make some progress and there might be another firmware update.

Well I think I was lucky and the router updated to 3.35.24-R-1648110-PROD-84001 and the gui is at App version 3.11.3. I added port 21 to my cloud IP address as per the Hub2. Seems to add successfully, but it does not work on a test. It lets me add the port rule and as I save it, it said you need to make the IP address Static. Which it already is. So, you would think that would work. But I cannot FTP when I do a test. So maybe I need to do something different but not sure what unless EE still have it wrong. Any idea?

Re: Smart Hub 7 Plus Port Forwarding Issue

Pecbeck — Wed, 11 Feb 2026 09:46:17 GMT

I had same issue. Resorted to factory reset (I'm on same f/w as you), started adding ports forwarding again, and its all been working fine for weeks. I'm forwarding 443 and 80, but ftp should work for you.

Does port checker snow port open? https://www.yougetsignal.com/tools/open-ports/

Re: Smart Hub 7 Plus Port Forwarding Issue

JimM11 — Wed, 11 Feb 2026 09:57:46 GMT

@SamyM There is as far as seeing on the Forum that there is now a new option on connect to get the FW pushed to the EE Router, so that may have happened, no longer an EE customer so cannot confirm either way to that, but think it's to do with the app! If you are not heavily into the EE Router then do as @Pecbeck and factory reset the Router, it just may need it for a complete flush back to square one!