topic Re: Smart Hub Pro - How to change DNS settings? in Broadband & Landline

Smart Hub Pro - How to change DNS settings?

goral — Tue, 07 May 2024 13:12:48 GMT

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.
Goole returns that the change is done this way:

Home > Advanced > My Network > IPv4 Config & switch DNS Servers Auto to OFF

But with me there is no such option in My Network.

Any help?

Re: Smart Hub Pro - How to change DNS settings?

XRaySpeX — Tue, 07 May 2024 13:14:52 GMT

You can't as you've already discovered!

Re: Smart Hub Pro - How to change DNS settings?

goral — Tue, 07 May 2024 13:24:07 GMT

Why?
This is one of the most important settings for me.
This supposedly super modern hub, and it turns out to be worse than what it was 5 years ago.This supposedly "smart" hub turns out to be a completely "dumb" hub.
Good thing I didn't get rid of the old one.

And is it at least possible to use this super hyper smart hub as a wifi extender?

Re: Smart Hub Pro - How to change DNS settings?

XRaySpeX — Tue, 07 May 2024 13:27:25 GMT

Dunno! EE in their wisdom decided what it can & can't do.

Re: Smart Hub Pro - How to change DNS settings?

goral — Tue, 07 May 2024 13:34:15 GMT

There is a chance to flash alternative software as from them: (DD-WRT)?

Who is the manufacturer of this router (HUB)?

Re: Smart Hub Pro - How to change DNS settings?

Iamgorilaz — Sun, 17 Nov 2024 15:21:50 GMT

Hi Goral I have to change from BT to EE and have been looking at going with the EE home hub pro. The guys in the EE shop told me that you can change the DNS settings on hub but didn't know how. I don't want to make the mistake of signing up for a £10 a month system that will be usless for me. Have you managed to find a work around? The BT home hub has the same problem, it's impossible to change the DNS. I have been using a ASDL/VSDL router that I could change the settings on but it turned up it's toes and dies. Hence the reason for using the BT home hub2

Re: Smart Hub Pro - How to change DNS settings?

XRaySpeX — Sun, 17 Nov 2024 15:26:33 GMT

@Iamgorilaz : The EE SH Pro does not facilitate changing of DNS. You may set DNS on individual devices if they allow it.

Re: Smart Hub Pro - How to change DNS settings?

JimM11 — Sun, 17 Nov 2024 16:49:11 GMT

@Iamgorilaz Save your money, and look to see what you can get for £240 over the 24 months, outlay unfortunate, but at least it's yours, and you also have the BT and the EE to put back on for any problems.

Re: Smart Hub Pro - How to change DNS settings?

goral — Sun, 17 Nov 2024 17:10:31 GMT

No.

I use my own router. It is a bit old (4 years old) but I can configure it to suit my needs. I was hoping that the new, much advertised modems from EE would be great, but it turns out that they are not worth the interest.
Mine is packed away in the attic, maybe I'll buy something new from Linksys ....

Re: Smart Hub Pro - How to change DNS settings?

Iamgorilaz — Mon, 18 Nov 2024 17:36:15 GMT

Prtoblem is that I use my own DNS server so need to change the DNS settings on the router. I know that I can change on indvidual hardware that I have but on some of them it's not possible. I assume that I will be able to use a compatble router using a user name and password when I sign up with EE.

Re: Smart Hub Pro - How to change DNS settings?

goral — Mon, 18 Nov 2024 17:40:51 GMT

Virtually any modem-router will be OK. From TP-Link to Linksys (CISCO).

Re: Smart Hub Pro - How to change DNS settings?

XRaySpeX — Mon, 18 Nov 2024 18:20:33 GMT

Virtually any router-only will do, from ASUS to Netgear.

Re: Smart Hub Pro - How to change DNS settings?

robomotic — Sun, 29 Dec 2024 20:45:42 GMT

Unfortunately, yes I was fooled too. This is quite ridiculous, it's an essential setting ....

Re: Smart Hub Pro - How to change DNS settings?

JimM11 — Sun, 29 Dec 2024 20:50:03 GMT

@robomotic Why? It is only essential if you wish to not use any off the EE DNS control, otherwise there would be no point. Change your device DNS settings if they allow you to do so.

Re: Smart Hub Pro - How to change DNS settings?

Ewan15 — Mon, 30 Dec 2024 12:36:36 GMT

@JimM11 Why do BT / EE prevent using a different DNS server on their routers?

Is it related to the Hotspot network?

Re: Smart Hub Pro - How to change DNS settings?

JimM11 — Mon, 30 Dec 2024 14:39:57 GMT

@Ewan15 All of the manage functions and the parental controls have to use the EE DNS server's to function correctly.

Re: Smart Hub Pro - How to change DNS settings?

bobpullen — Mon, 30 Dec 2024 17:08:36 GMT

@JimM11 - not sure that's true with some of the later hubs.

The later version of Smart Hub Plus firmware that's been reported on a few hubs allows DNS modification. I have a Smart Hub Plus that's in this state (2.68.11) - see here.

With that feature enabled, Parental Controls continues to function.

Re: Smart Hub Pro - How to change DNS settings?

XRaySpeX — Mon, 30 Dec 2024 18:07:34 GMT

@JimM11 wrote:

All of the manage functions and the parental controls have to use the EE DNS server's to function correctly.

Have to? There's no rhyme or reason for that! Where's your supporting evidence?

Re: Smart Hub Pro - How to change DNS settings?

wedgberto — Sat, 08 Feb 2025 09:51:29 GMT

That's useful to know, but the EE DNS servers ought to be more reliable for looking up servers on the rest of the Internet though.

I'm here because I'm suffering slow website loading times. Some websites even timeout, but then miraculously load immediately on retrying. This really feels like DNS issues, so if we're tied in to using the EE DNS servers, they ought to be up to the job

Re: Smart Hub Pro - How to change DNS settings?

JimM11 — Sat, 08 Feb 2025 10:55:38 GMT

@wedgberto Are you suffering on every device?