topic Re: I need to chance my contract in Broadband & Landline

I need to chance my contract

Aptct — Tue, 31 Mar 2026 12:41:29 GMT

Hello! I have two weeks trying to call to the costumer service because I need to fix my contract. I suppose to have 12 months of contract and when we were doing it the page refresh and we finished with 24 months of it and we couldn't change it!

As well I never get the advance of they will install something in my wall (open reach) and when my contract finish in my flat I need to fix the wall and return all this products, I need to call a private electrician or the company do for you? Thank you for any help!!

Re: I need to chance my contract

XRaySpeX — Tue, 31 Mar 2026 12:49:08 GMT

When & if you terminate your BB you leave the box on the wall, the OR ONT modem, for the next occupant. Just like you used to leave phone sockets.

Re: I need to chance my contract

Aptct — Tue, 31 Mar 2026 12:58:13 GMT

Hi! Thank you for the response. I am afraid I can't leave it because the flat has one already (I thought that will be the one we need to use for the Wi-Fi) so my landlord is going to ask me to remove before to leave.

Re: I need to chance my contract

XRaySpeX — Tue, 31 Mar 2026 13:01:16 GMT

OR wouldn't install 2 ONTs in the same flat. You sure you don't mean an ONT & a BT phone socket?

A private electrician mustn't touch either.

Re: I need to chance my contract

Aptct — Tue, 31 Mar 2026 13:05:26 GMT

No, that it was we have from we moving. For that my landlord will we ask us to remove before to leave. So it's possible to know if I need to call the company in that case?

Re: I need to chance my contract

XRaySpeX — Tue, 31 Mar 2026 13:08:44 GMT

That's a VM cable connection. Nowt to do with EE, BT or OR.

Re: I need to chance my contract

Aptct — Tue, 31 Mar 2026 13:12:11 GMT

Ohh I thought I was the same, thank you for letting me know! Perhaps I need to remove it before to leave the flat, is that possible?

Re: I need to chance my contract

XRaySpeX — Tue, 31 Mar 2026 13:15:25 GMT

You'll have to ask VM.

Re: I need to chance my contract

Aptct — Tue, 31 Mar 2026 13:17:24 GMT

Thank you! What is VM?

Re: I need to chance my contract

XRaySpeX — Tue, 31 Mar 2026 13:18:58 GMT

VM = Virgin Media. It took over TeleWest.

Re: I need to chance my contract

Aptct — Tue, 31 Mar 2026 13:28:58 GMT

Thank you!

Re: I need to chance my contract

XRaySpeX — Tue, 31 Mar 2026 17:07:36 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.