topic Re: Terrible in Broadband & Landline

Terrible

Jinty45 — Sat, 28 Mar 2026 14:27:40 GMT

Has anyone else had trouble actually getting full finer installed? I’ve been trying since 18th Jan and now on install date number 6 and second contract number as EE decided after months just to cancel original order! Now been waiting to get answer on phone about contradicting messages - one with appointment date the other I need to call to make appointment???? both sent within a day. Must have spent hours on calls now…..I thought Talktalk were bad, but think I’ll just stay with them

Re: Terrible

Northerner — Sat, 28 Mar 2026 15:22:19 GMT

Hi @Jinty45

You can make a complaint here: https://ee.co.uk/help/contact-ee/complaint

Honestly I respect your patience as I would have gone elsewhere by now. The delays you describe seem odd.

Thanks

Re: Terrible

Katie_B — Sun, 29 Mar 2026 08:26:16 GMT

Good morning @Jinty45.

Thanks for coming here.

I am sorry to hear you are still waiting for your Full Fibre to be installed.

Since your post yesterday have you been able to get in touch for an update?

Speak soon,

Katie

Re: Terrible

Jinty45 — Mon, 30 Mar 2026 18:56:30 GMT

It was that bad I nearly stayed with TALKTALK!!
However after yet another 45min call it appears that EE don’t have the power to cone t to a house which has a registered care call number against it, Even though mine is SIM only not tied to phone line or internet. So after months of trying (18th Jan) i was passed through to a lady from BT who has sorted everything and now with them ( hopefully)
But it does leave a bitter taste as why do the phone consultants not know this or do they and get commission for everytime I had to re-apply??? I now also have 2 spare routers I’ve to send back which means bothering my son to take them as I’m house bound.
So in summary ….still TERRIBLE!

Janette