Fibre broadband disruption

Jaydell — Mon, 30 Mar 2026 15:04:15 GMT

Hi, I live on a remote island which has just had fibre broadband connectivity installed. This has been damaged and most of the island including myself are left without any connection. I am using my 4G and my children are using their hotspot to access gaming and connecting with friends etc. I am concerned about my bill. I cannot log on to check this, or pay my most recent bill due to the site being down. I have been told that the major fault with the broadband may not be fixed for some time and compensation is due. I also need to find out how to pay my bill?

Re: Fibre broadband disruption

XRaySpeX — Mon, 30 Mar 2026 15:14:36 GMT

@Jaydell : Why can't you pay your bill via your EE a/c? It is not down.

Pay by bank transfer from a UK bank account:

EE account number: 31012304
EE sort code: 40-02-50
Reference: your EE account number

Allow at least five working days for the payment to reach us.

topic Re: Fibre broadband disruption in Broadband & Landline

Fibre broadband disruption

Re: Fibre broadband disruption