topic Re: Landline dialling between US & UK in Broadband & Landline

Landline dialling between US & UK

Monique77 — Thu, 26 Mar 2026 13:26:43 GMT

Difficulties to communicate via landline between US & UK not possible

Re: Landline dialling between US & UK

XRaySpeX — Thu, 26 Mar 2026 13:49:41 GMT

What difficulties? Are you replacing the initial 0 of UK number by +44?

Re: Landline dialling between US & UK

Monique77 — Thu, 26 Mar 2026 15:01:30 GMT

The US party dials my UK number and the call does not connect, we have checked and verified numbers. The call is from a standard US landline to my digital UK landline. Never used to have any issue with BT on their old system. We have verified dialling country codes etc.

Re: Landline dialling between US & UK

Schockwave — Thu, 26 Mar 2026 15:51:29 GMT

@Monique77 , have they tried 0044 instead to see if that works?

Re: Landline dialling between US & UK

JimM11 — Thu, 26 Mar 2026 16:01:28 GMT

@Monique77 No other issues with the DV service, just that particular call that you are aware off? Also have a look at your call protect service that you have, see the extract below.

With your Call Protect service, we
identify and add a list of nuisance
callers who we’ll send straight to your
junk voicemail, cutting down your
unwanted calls. This is the BT Blacklist
and is turned on automatically with
your new service.
Your own Personal Blacklist is also
turned on automatically with your
new service and allows you to send
numbers to your junk voicemail.
It puts you back in control of your
calls: you can block certain call
types, like Withheld, International or
Unrecognised numbers, sending them
straight to your Personal Blacklist.

Search results for "home phone"

Re: Landline dialling between US & UK

Ali_A — Thu, 26 Mar 2026 16:32:31 GMT

@Monique77

Has the US party tried calling any other UK landline number, to confirm the issue is not on their end?

Ali

Re: Landline dialling between US & UK

Monique77 — Fri, 27 Mar 2026 09:43:30 GMT

Hi, thank you

0044 instead of what, the US party is dialling 011-44- etc

I verified on the AT&T website.

M

Re: Landline dialling between US & UK

Monique77 — Fri, 27 Mar 2026 09:45:30 GMT

Thank you

Yes the only party that cannot get thru I have removed the number from favourites and verified blocked numbers.

I receive calls from Germany, it is just the USA.

M

Re: Landline dialling between US & UK

Monique77 — Fri, 27 Mar 2026 09:46:30 GMT

Hi, no we have not tried that but I shall arrange it. Thank you

M

Re: Landline dialling between US & UK

Schockwave — Fri, 27 Mar 2026 15:42:43 GMT

@Monique77 , it is not 01144, it is either 0044 or +44 for the UK as a prefix, it looks like the person was dialling the wrong prefix for UK, if indeed they were using 01144, which is incorrect.

Re: Landline dialling between US & UK

XRaySpeX — Fri, 27 Mar 2026 15:58:20 GMT

@Schockwave : '011' is the USA's international exit code, to initiate an international call before dialling the country code & the recipient's no. It is equivalent to the UK's '00' exit code. Therefore in USA '011 44' & '+44' are synonymous but '+44' is country independent. It's certainly not '0044' as you said when you are calling from USA.

@Monique77 : Don't tell your US pal to use '0011' as advised here.

Re: Landline dialling between US & UK

Monique77 — Fri, 27 Mar 2026 18:27:30 GMT

Thank you, we shall try this as well, we have tried a digital and a standard call from the USA to the UK and neither gets thru.

M

Re: Landline dialling between US & UK

XRaySpeX — Fri, 27 Mar 2026 20:50:54 GMT

Correction:

@Monique77 : Don't tell your US pal to use '0044' as advised here.

Re: Landline dialling between US & UK

JimM11 — Fri, 27 Mar 2026 21:24:28 GMT

@Monique77 As far as i can see you need to keep the number in the favourites section so that i does not get diverted to any off the VM options, have you tried also just switching off the call protect option then see if the call from the US gets through the routing to you landline? If you dial them from the UK end do you get through with no issues?

Re: Landline dialling between US & UK

XRaySpeX — Fri, 27 Mar 2026 21:44:16 GMT

You were asked previously whether the US party tried has calling any other UK landline number, to confirm the issue is not on their end? I don't see an answer.

Re: Landline dialling between US & UK

Monique77 — Sat, 28 Mar 2026 11:05:30 GMT

Hi the US party tells me they have to dial 1 to get out of the USA.

Info from AT&T
QQ
Make calls and send texts

* To a country outside of the U.S.: Press + or 011 on your phone’s keypad, then the country code and local number.

UNQQ
M

Re: Landline dialling between US & UK

Monique77 — Sat, 28 Mar 2026 11:06:30 GMT

Thank you we shall try that format later today.
M

Re: Landline dialling between US & UK

Monique77 — Sat, 28 Mar 2026 11:14:30 GMT

Thank you

Re: Landline dialling between US & UK

Monique77 — Sat, 28 Mar 2026 11:17:30 GMT

Have to find call protect.....

M

Re: Landline dialling between US & UK

Monique77 — Sat, 28 Mar 2026 11:18:30 GMT

We tried a call from the US to a different UK landline, the US caller did not get thru.

M