topic Re: How do I swap my phone to the wifi extender in Broadband & Landline

How do I swap my phone to the wifi extender

ToddyTod — Tue, 24 Mar 2026 15:53:53 GMT

New to EE have set up smart 7 plus. With a WiFi extender. How do I get my phone to connect to the extender for faster speeds as it appears to be stuck on the main hub all the time.

Re: How do I swap my phone to the wifi extender

Chris_B — Tue, 24 Mar 2026 18:34:07 GMT

@ToddyTod Your phone will transfer to it when it gets further away from the router but closer to the extender. You can’t control what your device connects too. Your network is a mesh network so you have to access points but it’s the same WiFi network. You should be getting roughly the speed regardless if it’s the hub or the extender.

Re: How do I swap my phone to the wifi extender

Ali_A — Wed, 25 Mar 2026 18:53:04 GMT

Hi @ToddyTod

As @Chris_B, your phone will connect to whichever device on the network it is closer to or your phone detects a stronger signal from.

That said, it's best to make sure your WIFI extender is located in the right place- your EE Wi-Fi extender should be roughly halfway between your Smart Hub and the area with weak coverage, ensuring it is in an open, elevated, and well-ventilated location. A solid aqua or blue light indicates a good position, while orange suggests it is too far from the hub.

You can find more information to help set the WIFI extender in the optimal position at Getting started with your WiFi Extender

Ali

Re: How do I swap my phone to the wifi extender

ToddyTod — Thu, 26 Mar 2026 13:07:51 GMT

Thanks Chris_B everything is working great. With my last system I had to switch manually each time. I got a bit hasty, works as you say, think it needed to settle for a while. Thanks for your help.

Re: How do I swap my phone to the wifi extender

ToddyTod — Thu, 26 Mar 2026 13:09:26 GMT

Thanks Ali_A, I’m all sorted now, works great.
thanks for your help.

Re: How do I swap my phone to the wifi extender

Ali_A — Thu, 26 Mar 2026 13:11:06 GMT

Thanks for keeping us updated with this @ToddyTod

Glad it's all working as expected!

Ali