topic Re: No broadband connection in Broadband & Landline

No broadband connection

rubishhelp — Tue, 24 Mar 2026 16:23:03 GMT

Ive been on the phone and online chat. I have no line and no broadband. Just want to end contract now. Nothing, No help or answer. Just another lot of waiting

Re: No broadband connection

rubishhelp — Tue, 24 Mar 2026 11:12:54 GMT

I'm still waiting. 1 hour 35 ins

Re: No broadband connection

rubishhelp — Tue, 24 Mar 2026 11:13:40 GMT

I wish you the best of luck. I have just cancelled the direct debit. Been calling for hours over the last few weeks.

Re: No broadband connection

Rach_H — Tue, 24 Mar 2026 15:18:12 GMT

Hi @rubishhelp,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having getting in touch with the team, and I can understand your frustration. Can I just check the number you're calling, as this does seem unusual.

While we do appreciate this is a concern, we would advise against cancelling your Direct Debit without first speaking with the team, as this you would still be charged, and this could have a negative impact on your credit score.

Rach

Re: No broadband connection

XRaySpeX — Tue, 24 Mar 2026 16:24:25 GMT

@rubishhelp : Have you been given your "go live" date? When was it?

What is the name of the EE BB plan you are on including its speed? Which EE router do you have (read label or post a pix)?

This user discussion group is manned by users like yourself in their own time. You cannot expect immediate responses.

Re: No broadband connection

rubishhelp — Wed, 25 Mar 2026 15:09:57 GMT

Thank you. I've cancelled anyway. I have been cut off and ignored for a
month and a half. I've sent an email
P

[Mod edit: removed email address]

Re: No broadband connection

Schockwave — Wed, 25 Mar 2026 16:17:38 GMT

@rubishhelp , not sure where you have sent an email, as EE do not have an email address.

Re: No broadband connection

Leanne_T — Wed, 25 Mar 2026 18:11:36 GMT

Hi there @rubishhelp

If you need to contact us to discuss cancelling the contract, please see the Contact Us page for ways to get in touch. Our guides will be happy to help you get everything sorted.

Thanks.

Leanne.