topic Shocking Service in Broadband & Landline

Shocking Service

PLIGHTY — Sun, 22 Mar 2026 16:21:21 GMT

EE has provided shockingly poor service throughout my experience for the past 6 weeks, I have made over 12 phone calls trying to resolve a straightforward issue. On nearly every occasion, I was promised a callback, yet not a single one was honoured. I have also been offered deals and assurances that were never followed up or delivered.Despite repeated requests, EE has failed to provide a resolution and appears to be delaying the issuing of a Deadlock Letter, preventing me from escalating the matter.

The handling of this complaint has been particularly poor. The complaints team has shown a clear lack of ownership and competence, with no meaningful progress made despite repeated contact. I have simply been told the issue is being “chased,” without any actual resolution.

This has cost me time, effort, and money.

Overall, this has been an extremely frustrating experience, marked by poor communication, broken promises, and a lack of accountability. I would strongly advise others to think carefully before choosing EE based on my experience.

Re: Shocking Service

Schockwave — Sun, 22 Mar 2026 16:51:32 GMT

Hello @PLIGHTY ,

Welcome to the community,

We have no idea what your problem is here in the public forum, we have no access to accounts and do not know who you are.

If you could explain what the problem is maybe we can help. There are different staff when you ring up and so not everyone would know your problem.

If you want to complain, here is the link to do so:

https://ee.co.uk/help/contact-ee/complaint

•, They are the people who should be able to help.

Re: Shocking Service

bristolian — Sun, 22 Mar 2026 18:37:31 GMT

If a complaint is unresolved after 8 weeks, you don't need a deadlock letter to escalate to arbitration.

One is only needed within the 8week period.