topic Re: return BT equipment. in Broadband & Landline

return BT equipment.

Bertosyoudos — Mon, 27 May 2024 19:53:45 GMT

Hello.

I have recieved two bags with a BT address and a bt/ee address to return the old router.

Anybody know which to use? or doesnt it matter.

cheers.

Re: return BT equipment.

Paddy-B — Tue, 28 May 2024 11:27:14 GMT

Hi @Bertosyoudos,

Thank you for posting. You can use whichever bag you like, it won't make a difference as long as the equipment is returned. When you post that back please make sure to keep your proof of postage in case there is a delay with the marked as returned at the warehouse.

Thanks,

Paddy

Re: return BT equipment.

PDev500 — Thu, 30 May 2024 11:24:47 GMT

How to return old BT equipment - I have not received any returns bag.

Regards.

Piyush

Re: return BT equipment.

John-C — Thu, 30 May 2024 13:42:06 GMT

Hi @PDev500, you're returns bag should arrive within a few days of your service stopping with BT.

If it has stopped and you've not got a bag to return the equipment get in touch using the 'Message now' option on this page Broadband | BT Help and a guide will arrange for one for you.

Cheers

John

Re: return BT equipment.

RC2101 — Sat, 01 Jun 2024 08:07:37 GMT

After being switched over from BT to EE I'm in the process of returning my BT kit.

However, on the black wi-fi disc the small flimsy legs broke off some time ago.

Any idea if BT will charge me for the damage ?

Re: return BT equipment.

010848 — Sat, 21 Mar 2026 16:28:13 GMT

I was told that i just had to take the modem which is in the ee box the new one came in, to the post office, i think i need a bag and label? I cant print off a label as printer isn't working

Re: return BT equipment.

JimM11 — Sat, 21 Mar 2026 18:25:12 GMT

@010848 Link below explains what to do!

Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE