topic Re: Broadband switch in Broadband & Landline

Broadband switch

TheTempest — Wed, 18 Mar 2026 19:27:20 GMT

Hi guys I've used u switch from sky to EE. At the time of setting up my order, which included an all data sim. I booked 16th March for the switch over. It hasn't happened. I'm now ringing them at a cost to me, and their computer says no. As in I can't get to speak to anyone. The press option 2 for broadband issues is then asking for the EE mobile number I want to talk about. I'm feeling very let down. Before I start leaving negative reviews (I keep getting their rate the service emails) my question to you guys is....am I wasting time here, has anyone else had these issues, or is it their customer retention management up the duff? Thanks in advance for any comments

Re: Broadband switch

XRaySpeX — Wed, 18 Mar 2026 19:34:31 GMT

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

Re: Broadband switch

TheTempest — Thu, 19 Mar 2026 17:15:32 GMT

Nice thankyou, when I call it definitely said press option 2 for home and broadband and option 1 for mobile. I've contacted thru email in the end, but really appreciate your response 👍

Re: Broadband switch

XRaySpeX — Thu, 19 Mar 2026 17:47:49 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.