topic Re: I have 3 boosters they keep going off air in Broadband & Landline

I have 3 boosters they keep going off air

Linda890 — Mon, 16 Mar 2026 22:13:07 GMT

Re: I have 3 boosters they keep going off air

JimM11 — Mon, 16 Mar 2026 23:24:43 GMT

@Linda890 EE Smart wireless boosters or third party ones? Make and model of either?

Re: I have 3 boosters they keep going off air

Linda890 — Tue, 17 Mar 2026 17:45:33 GMT

All fromEE not wireless plugged into normal electric plug socket

Re: I have 3 boosters they keep going off air

JimM11 — Tue, 17 Mar 2026 18:07:39 GMT

@Linda890 Take a look at the link below and say what you have from that? Link covers all the hubs and smart wireless booster mesh units that EE are currently supplying.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Device Help | EE

Re: I have 3 boosters they keep going off air

Linda890 — Wed, 18 Mar 2026 10:38:27 GMT

My router is…..smart hub SH31B

by the router is….smart hybrid connect HC10A

and I have 3 booster in different rooms….. smart WiFi SW30A

the Internet keeps dropping out I get onto EE they reset the router and it works for a couple of days and then drops out again. I’ve had an engineer out they’ve reset them I’ve had New boosters. Nothing seems to work

Re: I have 3 boosters they keep going off air

JimM11 — Wed, 18 Mar 2026 10:55:45 GMT

@Linda890 Everything you have model wise is correct and matching, when you say the Smart Wireless devices go offline, is it all off them and at the same time, and the EE HUB is still working fine so that the Internet is working!

If the EE Engineer visit did not sort it out WHAT did they say to you when the visit was carried out!

What is it that you see when you have the condition looking at the EE Hub first is it still an Aqua Light, then on the SW's what is the light status on them.... Linked below all about from the devices linked above again.

EE WiFi Extender 6 Plus | Device Help

Fix a Problem with WiFi Extender | Broadband Help | EE

Click on the correct unit to see the light meanings on the link above!