topic Re: Internal network in Broadband & Landline

Internal network

AndyJ67 — Wed, 18 Mar 2026 09:09:04 GMT

EE seems to be down here according to their status page - 24 hour outage potentially.

What's puzzling me is that our internal network is down as well. I run Home Assistant and can't even ping the IP address for that.

We have an SH20A

Does this sound right?

Re: Internal network

XRaySpeX — Wed, 18 Mar 2026 09:46:57 GMT

No, it shouldn't do as long as you are pinging its local internal IP, 192.168.1.x .

Try pinging other devices on your network.

Re: Internal network

JimM11 — Wed, 18 Mar 2026 09:45:04 GMT

@AndyJ67 Take it you have your home automation controller set for local mode off operation, if so it should be working fine without internet access!

Re: Internal network

AndyJ67 — Wed, 18 Mar 2026 09:57:49 GMT

Yup. It's working. All the devices are ZigBee. So lights come on and go off with sensors. The only thing I have to do manually is put the house into night mode so the lights don't come on in the bedroom when you get up for a wee. So I've had to hide the sensory.

But... Nothing in the house that is reliant on WiFi works. I should at least be able to ping internal devices. But they all just come up as unreachable. I can't connect to 192.168.1.254 - the router - either.

Re: Internal network

JimM11 — Wed, 18 Mar 2026 10:20:51 GMT

@AndyJ67 Is the EE Hub still showing as wifi connected but with the ! exclamation mark for no Internet access on the device that is connected? Would try the web manager http://192.168.1.254 and see if you can get to the hub that way both wireless wifi and also wired Ethernet if you have something you can connect to the Hub with.