topic Re: BT Hybid in Broadband & Landline

BT Hybid

robh661 — Mon, 16 Mar 2026 17:49:35 GMT

Has the old BT Hybrid device been blocked from the new Wi-Fi 7 hub. And the extender

As I've had one of the new hubs for nearly a year.

Because yesterday I noticed that the blue circle was flashing, indicating it has lost the uplink to the hub. But after countless resets of the Hybrid device, and hitting the Wi-Fi connect on the hub. It seems to be stuck on unable to connect to the hub, and before anyone suggests it. I tried a direct link via the ethernet cable, but still no solid blue circle.

Re: BT Hybid

JimM11 — Mon, 16 Mar 2026 18:01:35 GMT

@robh661 Not according to any off the blurb but now called connectivity backup support with it's new name.

Compare EE Smart Hubs | Device Help | EE

Re: BT Hybid

bobpullen — Tue, 17 Mar 2026 07:25:07 GMT

Should work with any of the newer hubs. Have you tried restarting the hub itself? Is the signal indicator on the Hybrid unit still OK i.e. not red?

Re: BT Hybid

robh661 — Tue, 17 Mar 2026 15:35:09 GMT

That was the last thing I tried, rebooting the Hub.

But at 1st still the same problem, 2 signal bars and the flashing Blue circle.

But overnight, it managed to restore the uplink to the Hub, as the circle was solid again. When I got up this morning.

Re: BT Hybid

JimM11 — Tue, 17 Mar 2026 17:58:11 GMT

@robh661 Gremlins!