topic Re: Broadband bill increase??? in Broadband & Landline

Broadband bill increase???

Mufc1984 — Sun, 15 Mar 2026 07:31:04 GMT

So I recently switched my full fibre broadband from Plusnet to EE. My service went live on 02/03/26 and i paid my first bill on 11/03/26. 2 days before this, on 09/03/26 I received an email from EE saying my broadband bill would be going up? I expected an increase from 31 March 2027 but surely not this year, especially after less than 1 month into my contract. Does this sound correct or have they made a mistake?

Re: Broadband bill increase???

JimM11 — Sun, 15 Mar 2026 07:54:51 GMT

@Mufc1984 It will be going up on the 1st April 2026, EE did not have a freeze on the yearly increase as some ISP's do for anyone joining just before the increase is due.

Re: Broadband bill increase???

Schockwave — Sun, 15 Mar 2026 11:52:15 GMT

Hello @Mufc1984 ,

Welcome to the community,

I would suggest speaking to the billing team and see what they have to say, as it may be an error on their part, as you have just joined EE, they are best to take a look for you.

Re: Broadband bill increase???

garybs29 — Sun, 15 Mar 2026 13:10:18 GMT

If the date of the otder was before Marxh 1st it's correct & to be frank if it was how did you miss it as it's made very clear

Re: Broadband bill increase???

Mufc1984 — Sun, 15 Mar 2026 13:41:10 GMT

With all due respect I think you’re totally wrong. I’ve got an email which clearly states my contract starts when the service is activated. That would be 02/03/26.

Re: Broadband bill increase???

JimM11 — Sun, 15 Mar 2026 13:53:35 GMT

@Mufc1984 If it helps below, but have you talked to anyone at EE CS yet? Please also bare in mind as a Plusnet Customer you are already part off the BT Group off companies so different rules may also be applied as you are NOT a new customer in the eyes off the BT Group!

About annual price changes | Billing and Payments Help | EE

Re: Broadband bill increase???

Mufc1984 — Sun, 15 Mar 2026 13:54:44 GMT

Yes I have and the guy wasn’t very helpful at all. He didn’t really make any effort to look into it and just said it’s policy to increase everyone’s price which I don’t think is correct. I’ve logged a complaint now anyway so I’m sure I’ll get a phone call in the next few days.

Thanks.

Re: Broadband bill increase???

JimM11 — Sun, 15 Mar 2026 14:08:09 GMT

@Mufc1984 Good luck with it, a few companies have done the come join us now and we will keep the price at X until Mar31st 2027 but have not seen EE do that at all.👍

Edit:- if it helps from the EE Site just now but I am NO longer an EE Customer, quit them 11months into the 24 Month contract to get out asap...

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Stream in 4K on multiple devices, connect a few smart home gadgets and update Fortnite in minutes, not hours.

From

£32.99£32.99

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£36.99 From 31 Mar 2027

Re: Broadband bill increase???

garybs29 — Sun, 15 Mar 2026 16:42:23 GMT

With all due respect please check your order date. It goes by order date not start date. If it was ordered prior to march 1st your email which you state you have will.mention the increase this year

Re: Broadband bill increase???

Mufc1984 — Sun, 15 Mar 2026 17:05:54 GMT

Ah right, you know it all don’t you 🔔

Re: Broadband bill increase???

JimM11 — Sun, 15 Mar 2026 17:39:09 GMT

@Mufc1984 The Forum apart from the select few that pop on are all just Customers like yourself, trying best we can to help and advise, give you all the tools etc to go back to EE CS and see if anything can be done, as you said previous they are digging the heels in and it's a flat NO stump up or leave may be the next one, CS did that to me, 11 months into a 24 month contract and trust me 5 minutes later i was gone and signed up to another ISP!

I can take a quick look at all my old billing etc but not reaching the year with EE i did not have that one to deal with but do have the price on the FF500 connection with EE at the time even though that also was well messed up due to the FTTC/FTTP upgrade.

Re: Broadband bill increase???

Mufc1984 — Sun, 15 Mar 2026 17:39:59 GMT

Thanks, yeh I appreciate your input. There’s always some clever sod full of absolute BS. I will be speaking with customer service tomorrow.

thanks again.

Re: Broadband bill increase???

JimM11 — Sun, 15 Mar 2026 17:42:23 GMT

@Mufc1984 You need anything just post glad to supply what i have, hope you have success but you sure have the battle in your hands!👍

Re: Broadband bill increase???

garybs29 — Sun, 15 Mar 2026 20:46:44 GMT

Please do come back & tell us when the order was placed. I'm not disputing your start date again the important one is when itt was placed. Orders placed BEFORE 1st March still have an increase that year.

Doubtless ths cotrect part will be ignored again of course

Re: Broadband bill increase???

robh661 — Mon, 16 Mar 2026 16:43:26 GMT

If it helps, I keep on getting either upgrade your broadband or like today.

An upgrade early offer to beat the price rise for this year, and freeze the price until 2027. But when I do phone 150. I just hit a brick wall.