topic Re: Parental controls iPhone in Broadband & Landline

Parental controls iPhone

Cheznay — Fri, 13 Mar 2026 11:14:28 GMT

I use EE broadband and have the parental control on to limit my daughters access to the internet I use the schedule so that she cannot access broadband at certain times

I have added her phone and two tablets but I regularly find that she is able to use the broadband when she shouldn't be I go into the list of ungrouped devices and her iPhone appears there again and again as well as in the grouped devices It's listed as being offline for varying amount of times so I have to add it again She now has about 17 iPhone devices in the group and I still find it happening everyday!

I've no clue why or how to fix this??

Re: Parental controls iPhone

JimM11 — Fri, 13 Mar 2026 12:07:55 GMT

@Cheznay Just take all the devices away when you need to restrict the Internet usage, the Parental controls is just not fool proof!

Re: Parental controls iPhone

Chris_B — Fri, 13 Mar 2026 13:24:12 GMT

@Cheznay That’s because she got this set to rotating not fixed on her device. This means she’s safer online as her IP address will change so cannot be tracked as easily.
Your options

change that to fixed but she could change it back if she knows what she doing.

do as @JimM11 says

or switch off your WiFi when required.

Re: Parental controls iPhone

Chris_B — Fri, 13 Mar 2026 13:28:46 GMT

@Cheznay Or read THIS and set the device up for a child with time limitations

Re: Parental controls iPhone

Cheznay — Fri, 13 Mar 2026 13:41:28 GMT

Thanks but I wanted suggestions on how to deal with this issue I didn't come here for parenting advice!

Re: Parental controls iPhone

Cheznay — Fri, 13 Mar 2026 13:42:03 GMT

Is this in settings? I don't have an iPhone I bloody despise the things!

Re: Parental controls iPhone

bristolian — Fri, 13 Mar 2026 15:22:43 GMT

@Cheznay wrote:
Thanks but I wanted suggestions on how to deal with this issue I didn't come here for parenting advice!

This does come across as an unnecessarily oversensitive response, to what seemed to me a very valid suggestion.

wrote:
Is this in settings?

FYI you have a short time after posting to edit your response, negating the need for multiple short replies. Every user can see every post to this thread.

Re: Parental controls iPhone

JimM11 — Fri, 13 Mar 2026 15:43:13 GMT

@Cheznay Few links for you....

Using Parental Controls on EE Broadband | Broadband Help | EE

Different types of parental controls | Mobile Help | EE

Re: Parental controls iPhone

Cheznay — Mon, 16 Mar 2026 07:49:32 GMT

This is what I have been doing The iPhone keeps appearing back in the ungrouped devices as well as the grouped!

Re: Parental controls iPhone

Cheznay — Mon, 16 Mar 2026 07:50:02 GMT

Tried that It hasn't worked 😕

Re: Parental controls iPhone

JimM11 — Mon, 16 Mar 2026 12:27:06 GMT

@Cheznay Can be off no further assistance to you but wish you all the luck in getting what you need done.👍

Re: Parental controls iPhone

Leanne_T — Tue, 17 Mar 2026 09:28:34 GMT

Morning @Cheznay

Thanks for coming to the community.

If this hasn't worked for you, please try getting in touch with our Broadband technical support guides and they can help get the parental controls looked into.

Thanks.

Leanne.

Re: Parental controls iPhone

bobpullen — Thu, 19 Mar 2026 08:54:04 GMT

@Cheznay wrote:
Is this in settings? I don't have an iPhone I bloody despise the things!

Yes, it is detailed in the link @Chris_B provided - https://support.apple.com/en-gb/108806

There are instructions there on how to configure parental controls directly on the Apple devices, even if you don't have an Apple account yourself. You would need to navigate to an area of your daughter's phone/tablet, configure a passcode (that she does not know), and then set a schedule/block certain apps etc. as required. It's going to be the most foolproof method, for sure.

I believe the EE parental controls on newer hubs are supposed to handle rotating MAC addresses, however I wonder if there's a brief period of time where they don't work after the MAC address of an Apple device has changed. This could cause a scenario where your daughter is doing something to force a new MAC address (e.g. 'forgetting' and rejoining the WiFi network), there's a period of time she can access the Internet before things 'kick in', rinse/repeat; every time adding another 'iPhone' instance to the EE App controls.