topic Re: ONT Relocation in another room in Broadband & Landline

ONT Relocation in another room

Mrobot1986 — Thu, 12 Mar 2026 22:09:46 GMT

Hi EE Community,

I wanted to get some advise I'm in the middle of revamping my Network/Server hardware and wanted to know if EE / BT Openreach can move my ONT Fibre into another room is that possible and what are the costs involved if at all provided by both EE / BT Openreach?

Thank you,

Re: ONT Relocation in another room

JimM11 — Thu, 12 Mar 2026 23:36:24 GMT

@Mrobot1986 Call EE CS, link is below.

Re: ONT Relocation in another room

Mrobot1986 — Fri, 13 Mar 2026 09:12:03 GMT

So basically spoken to EE they said they won't move the ONT unless there is a H&S issue at the property where the ONT is installed, they advised to speak/email Openreach to see if they can come out and move this for me.

Re: ONT Relocation in another room

Mrobot1986 — Fri, 13 Mar 2026 09:13:17 GMT

Next step will be to move over to Vodafone as they will get an engineer to come out and move it to where I need this placed and monthly price is 50% cheaper then what I currently pay.

Re: ONT Relocation in another room

JimM11 — Fri, 13 Mar 2026 10:33:45 GMT

@Mrobot1986 You can try that, but you may find that VF cannot do anything at all, an OR Engineer can arrive and just point blank refuse to move the ONT, the Fibre cable is NOT something to be played with and OR protect it as much as possible so NOT to have issues.....

Can you NOT JUST use a longer Ethernet Cable connection from the ONT to were you want the Equipment located at?

Re: ONT Relocation in another room

notrub54 — Wed, 25 Mar 2026 23:12:46 GMT

I wouldn't touch Vodafone with a bargepole.

Currently taking them to court on behalf of my mother because they
1) Refused to cancel a service within the cooling off period (actually they told her they would, but didn't and now are pretending they never agreed to and the cooling off period is over)
2) Provided a service that simply doesn't work and have never once even investigated this - they won't even address the issue or provide a final response in order to take the issue to CISAS.

They're as bad as Three for ignoring UK law and hoping that customers don't know enough to challenge.

Cheap for a reason - always remember that.

Re: ONT Relocation in another room

garybs29 — Thu, 26 Mar 2026 10:28:46 GMT

Call back & get someone else, it can be moved but there's a charge about £95 I believe