topic Re: Exit fees in Broadband & Landline

Exit fees

Tasdale — Thu, 12 Mar 2026 11:53:11 GMT

Hi.

Ive just moved over from Virgin media to EE, was told my exit fees would be transferred over to EE.

Spoke with Virgin media yesterday as I now have a £600 exit fee that they've told me I need to sort with EE so they can pay it etc but honestly have no idea how I do this?

Am I having to just call up EE or is there any other way I can do this as I don't want to be billed a large amount when EE was meant to sort it?

Thank you

Re: Exit fees

Chris_B — Thu, 12 Mar 2026 13:30:40 GMT

@Tasdale You need to read THIS and EE will only cover up to £300.

Re: Exit fees

XRaySpeX — Thu, 12 Mar 2026 21:53:53 GMT

@Tasdale : No exit fees will be transferred between the 2 ISPs involved directly. It's up to you to payoff VM with the exit fees you owe them. Then you may claim up to £300 of exit fees from EE with supporting evidence. The amount awarded will be credited to your EE a/c within 28 days of your claim being approved.