topic Re: Constantly asking for password in Broadband & Landline

Constantly asking for password

MPap — Thu, 12 Mar 2026 15:13:23 GMT

I recently moved my broadband account from TalkTalk to EE since I had my mobile account with EE to try and minimise expenses. Can't say it's been a huge success. I connected my phone and tablet to the network, no issues.

However, my TV gets constantly disconnected and requires password at least once a day. And knowing how frustrating it is to type a password using a remote is enough.

Please help me because I'm regretting ever made this switch since I have been paying way more than what I thought I could earn and getting frustrated for not enjoying my TV.

Re: Constantly asking for password

Northerner — Thu, 12 Mar 2026 16:54:08 GMT

Hi @MPap

Try forgetting the network on your TV, restarting your TV and connecting again.

What brand and model TV do you own.

Thanks

Re: Constantly asking for password

MPap — Thu, 12 Mar 2026 17:06:47 GMT

Thank you for your reply, that's what I've been doing at least once a day hence the frustration. I own a 4K LG but I don't know the model. But like I said no issues ever with Talk Talk.

Re: Constantly asking for password

Peter_W — Thu, 12 Mar 2026 18:53:11 GMT

Welcome to the Community, @MPap.

I have an LG OLED TV myself, and whilst I will very occasionally need to sign back into my WiFi, we're talking every few months rather than as regular you described.

If you haven't already, I'd recommend powering off your EE Hub at the wall, and leaving this unplugged for at least 30 minutes.

This will assign you a fresh IP and run a series of checks on the Hub upon restart, so can resolve any potential issues.

If that fails to improve things, it's worth giving Compatible WiFi a try too.

Peter

Re: Constantly asking for password

MPap — Sat, 14 Mar 2026 16:31:04 GMT

Thank you I usually unplug it for a few minutes. I will try your suggestion and hope for the best! If this fails I guess the only choice left is to speak to EE directly. I believe my TV is an OLED too.