topic Can’t Manage broadband in Broadband & Landline

Can’t Manage broadband

Gazlad09 — Thu, 12 Mar 2026 06:43:21 GMT

Hi I can’t manage Broadband through the app when trying just get this message.

We can't load this right now

There's a problem loading your broadband and WiFi Controls services. Try again later or get in touch if it's urgent.

Very frustrating tried logging in and out of app deleting app and reinstalling, Rebooting router but still getting same issues.

JimM11 — Thu, 12 Mar 2026 13:09:06 GMT

@Gazlad09 Call EE CS!

Lesley_W — Fri, 13 Mar 2026 16:16:01 GMT

Hi @Gazlad09

Thanks for coming to our community.

As @JimM11 has advised, our technical team would need to look into this further. You can see the ways to contact them here Contact Us To Request Technical Support for Broadband and Landline.

Lesley