topic Re: Voted best provider for the last 5 years (What a joke) in Broadband & Landline

Voted best provider for the last 5 years (What a joke)

Mick-Staffs — Wed, 11 Mar 2026 04:04:47 GMT

I've been with a few providers over the last 30 years or more and my experience with EE at present is a total disgrace on what should have been a simple switch over from Sky to EE for my broadband and landline (I already have a mobile account with EE for the wife and myself) and it has now all turned into a total financial nightmare. Mobiles were orignally £32 per month for the 2, I've now got a bill for next payment of £68 per month. Broadband package originally discussed which included a pay as you go landline contract, this went onto a full unlimited calls contract NOT asked for and my first bill was £59.99, at least £20 more than it should have been, I now have a next month bill they reckon is £411.78. On one call to EE I had to re-setup my direct debit, which they then took out £20 from my account and still have not returned this back again. I am also owed a refund on both my over payment of my first broadband bill and also £76 from the so called switch agreement difference that I have to pay Sky for leaving their broadband services, yet again nothing paid back to my account. My landline has already been switched off 2 days ago, why I have mo idea and no matter how many phone calls I make, who I speak to, I just get passed from pillar to post and the more I ring, the worse it gets, it seems to me that not one person in this establishment has a basic understanding of what the hell is going on. I'm a 68 year old pensioner suffering with Bells Palsy and all this hassle and worry is making my life a lot worse than what it was from the beggining of February when I first decided to switch. I just have no idea where to go next, other than being carried off in a wooden box. Absolutely disgusted with whats gone on and whats going on.

Re: Voted best provider for the last 5 years (What a joke)

Northerner — Wed, 11 Mar 2026 05:14:03 GMT

Hi @Mick-Staffs

You should complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Voted best provider for the last 5 years (What a joke)

Mick-Staffs — Wed, 11 Mar 2026 05:45:32 GMT

Hi @Northerner

Believe me, I've tried that many times using this method its untrue and everytime I do, I get somebody else saying I'll sort this for you now, and then I end up with text messages and emails saying on the lines of "we are sorry to see you go" and "your activation date will be blah blah" as the person I speak with to make the complaint ends up deleting the account and setting up another one, its just a vicious circle with no end in sight.

Thanks anyway

Re: Voted best provider for the last 5 years (What a joke)

Lesley_W — Wed, 11 Mar 2026 09:49:33 GMT

Hi @Mick-Staffs

Thanks for coming to our community.

I've reached out to you by private message to see if I can help.

Lesley

Re: Voted best provider for the last 5 years (What a joke)

Mick-Staffs — Wed, 11 Mar 2026 09:59:13 GMT

Thank you@Lesley_W

However, I am yet again waiting for a return call back from EE regarding this matter and would much prefer not to get anyone else involved with what is already a massive whirlwind of mistakes but thank you for your response, it is appreciated

Re: Voted best provider for the last 5 years (What a joke)

Lesley_W — Wed, 11 Mar 2026 11:05:49 GMT

No problem @Mick-Staffs

If you do need any help, just let me know 🙂

Lesley