topic Re: recent experience in Broadband & Landline

recent experience

TEKEKEL — Tue, 10 Mar 2026 18:45:26 GMT

I want to share my recent experience as an EE customer, and unfortunately, it was very disappointing. I have two EE SIM cards with a broadband discount, and when I contacted customer service today, I asked to top up my credit instead of using direct debit. The agent I spoke to was incredibly rude and kept probing about my discount, even though it was irrelevant. When I requested to speak to a manager, I was connected to Paul from the billing team, who also spoke to me in a dismissive and rude manner. Instead of resolving my issue, he tried to intimidate me by threatening legal action if I left a public review. This is a terrible reflection of EE’s customer service. I strongly urge future customers to reconsider before choosing EE. Shame::

Re: recent experience

TEKEKEL — Tue, 10 Mar 2026 17:23:04 GMT

Re: recent experience

JimM11 — Tue, 10 Mar 2026 17:34:21 GMT

@TEKEKEL Here is what you need to do, the Forum is not the place for it, fill out the form.

Make a Complaint | Contact Us | EE