topic Alternative to using the ee app to set up my newly installed fttp broadband in Broadband & Landline

Alternative to using the ee app to set up my newly installed fttp broadband

trevdigital — Sun, 08 Mar 2026 15:29:30 GMT

EE service agents cannot connect my products to the EE app so is there another way to fully setup my broadband and access the included extras such as wi-fi controls

Re: Alternative to using the ee app to set up my newly installed fttp broadband

Nickib1514 — Sat, 07 Mar 2026 17:16:49 GMT

I’m trying to link phone to account and it won’t work

Re: Alternative to using the ee app to set up my newly installed fttp broadband

Northerner — Sat, 07 Mar 2026 17:39:28 GMT

Hi @Nickib1514

What error message are you receiving.

Thanks

Re: Alternative to using the ee app to set up my newly installed fttp broadband

trevdigital — Sun, 08 Mar 2026 15:40:23 GMT

Yes, seems like all access to the EE app and online website has broken. I keep getting an email/sms to complete setting up my broadband via the app but can’t. Also, I can’t access my included extras on my Full Fibre 900 Ultimate plan without access to the app. Rang up 3 times reloaded the app cleared caches etc. Got through to some weird female Scottish sounding AI assistant who kept asking if I could hear it and then it hung up on me. Calls before that said to wait 72 hours but it’s been twice that but no access. Then I got an sms that said it was closing my complaint which I never instigated. Had to register a different ID on the community just to get to post this. ironically and fortunately the FTTP connection installed last Tuesday by MJQuin and Openreach is rock solid and I was able to set up the basic connection because I was a network support. Don’t know where to go from here. Assume they’l still take my money without me having access to billing.

Re: Alternative to using the ee app to set up my newly installed fttp broadband

trevdigital — Sun, 08 Mar 2026 15:17:09 GMT

Apparently EE staff are raising complaints because they have no way of sorting out the issues,.

Re: Alternative to using the ee app to set up my newly installed fttp broadband

trevdigital — Sun, 08 Mar 2026 15:20:12 GMT

I get the same message “It’s our problem not yours, try later”.

Re: Alternative to using the ee app to set up my newly installed fttp broadband

trevdigital — Sun, 08 Mar 2026 15:34:38 GMT

Apparently someone moved my post without a subject and there are 2 replies which I can’t see!

Re: Alternative to using the ee app to set up my newly installed fttp broadband

trevdigital — Sun, 08 Mar 2026 15:38:55 GMT

I can’t link any accounts either “we’re having problems, try again later…. later…. later etc

Re: Alternative to using the ee app to set up my newly installed fttp broadband

XRaySpeX — Sun, 08 Mar 2026 17:05:26 GMT

@trevdigital : All your posts are here. To see all your posts, look in your Profile from your avatar at top R of any Community page or at the top of any of your posts.

To config things like WiFi Controls you may only use the app. More common things like setting SSID, WiFi Security level, DNS, DDNS, DHCP range ... you can use the router itself.

You don't need the EE app to access your bills. They are available from your online EE a/c.

Re: Alternative to using the ee app to set up my newly installed fttp broadband

trevdigital — Sun, 08 Mar 2026 19:49:03 GMT

It’s ok I managed to get through to someone who seemed to know what they were talking about. Even my online account was borked so couldn’t see bills or anything. Need to wait up to 72hrs to see if they can do anything.

Re: Alternative to using the ee app to set up my newly installed fttp broadband

JimM11 — Sun, 08 Mar 2026 20:35:14 GMT

@trevdigital HELP, PHONE and GUIDE three helps to the 66033 text may be more useful as well.

Re: Alternative to using the ee app to set up my newly installed fttp broadband

Chris_S — Mon, 09 Mar 2026 08:16:22 GMT

Hi @trevdigital

Thanks for getting in touch with us here in the EE Community.

I'm sorry to hear that you're having trouble getting access to your app.

I can imagine it's frustrating when you need access to it to access your inclusive extras.

Could you try uninstalling, then re-instailling your app please?

For linking your broadband to your account, if you give us a call, a guide can take some details and get your products linked for you.

You can also get a summary of your bill by texting BILL to 150.

Chris S